Experienced Full Time Remote Customer Service Manager for blithequark Rentals and Hospitality Services

Introduction to blithequark

Imagine being part of a dynamic team that revolutionizes the way people experience travel and hospitality. At blithequark, we are passionate about providing exceptional customer service and creating unforgettable experiences for our guests. As a leading provider of furnished housing solutions, we rent fully furnished apartments on a nightly to monthly basis, advertised on prominent platforms like Airbnb, Vrbo, and Booking.com. With a growing presence in major cities, we operate over 100 units across downtown areas and are expanding rapidly. We are now seeking an experienced Customer Service Manager to join our team and play a vital role in delivering outstanding customer experiences.

Job Overview

We are looking for a highly motivated and experienced Customer Service Manager to join our Hospitality team at blithequark. As a Customer Service Manager, you will be responsible for providing top-notch customer service to our guests, ensuring their safety and security, and complying with blithequark and property partner requirements. You will work closely with our team to manage guest reservations, respond to guest communications, and address concerns in a timely and efficient manner. If you have a passion for customer service, excellent communication skills, and a strong attention to detail, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide exceptional customer service to blithequark guests, ensuring their needs are met and exceeded
• Conduct guest screening to ensure safety and security and comply with blithequark and property partner requirements
• Manage all guest reservations, including booking suggestions, alterations, and cancellations
• Utilize our digital communication systems to manage guest communications, including messages, emails, calls, and texts
• Respond to guest communications and address concerns in a timely, friendly, and efficient manner
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction
• Troubleshoot maintenance and technology issues, lockouts, and other guest issues
• Coordinate operational needs with blithequark staff, including scheduling repairs and maintenance, and monitoring guest communications
• Work closely with the Field Team to schedule turnovers and other tasks
• Oversee various other tasks for blithequark properties, including managing listing marketing, analyzing guest reviews, and managing social media and public relations activities

Essential Qualifications

• 2+ years of experience in customer service, hospitality, or a related field
• College diploma or equivalent
• Excellent communication skills, both written and verbal
• Strong organizational and time-management skills
• Strong multi-tasking skills and ability to work independently and as part of a team
• Technological inclination with highly efficient navigation of web browsers and apps
• Proficiency in spreadsheets, word documents, and similar operational software
• Ability to pass a background check
• 2-3 references from past or current supervisors

Preferred Qualifications

• Experience working in a remote or virtual environment
• Familiarity with property management software and digital communication systems
• Knowledge of the hospitality industry and short-term rental market
• Experience with social media management and public relations

Skills and Competencies

• Positive attitude and exceptional customer service presence
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and ability to maintain accuracy in a busy environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Manager, you will have the opportunity to develop your skills and expertise in customer service, hospitality, and property management. You will work closely with our experienced team to learn about the industry and best practices, and you will have the opportunity to take on new challenges and responsibilities as you grow in your role. We offer a comprehensive training program, ongoing support and feedback, and opportunities for professional development and advancement.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. We believe in fostering a culture of excellence, innovation, and teamwork, and we are committed to creating a positive and inclusive work environment for all our team members. As a remote team, we use digital communication tools to stay connected and collaborate with each other, and we prioritize regular check-ins and feedback to ensure everyone is supported and engaged. We offer a flexible and autonomous work environment, with the opportunity to work from anywhere and create your own schedule.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of perks and benefits, including flexible scheduling, remote work options, and opportunities for professional development and advancement. We believe in recognizing and rewarding our team members for their hard work and contributions, and we offer a range of incentives and bonuses to motivate and inspire our team.

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Manager at blithequark, you will have the opportunity to develop your skills and expertise, work with a dynamic and supportive team, and contribute to the success of our growing company. Don't miss out on this chance to join our team and take your career to the next level. Apply now and take the first step towards an exciting and rewarding career with blithequark.