Experienced Full Time Remote Customer Service and Member Services Representative for Dynamic Team at blithequark

Introduction to blithequark and Our Mission

At blithequark, we are dedicated to bringing our heart to every moment of our customers' experiences, guided by a single, clear purpose: delivering enhanced human-centric services for a rapidly changing world. Our purpose is anchored in our brand, with heart at its center, sending a personal message that how we deliver our services is just as important as what we deliver. We believe in empowering every team member to feel valued and supported in their role, transforming our culture, and accelerating our ability to innovate and deliver solutions to make our services more personal, convenient, and affordable.

Job Overview

We are seeking a highly skilled and compassionate Customer Service and Member Services Representative to join our innovative remote team at blithequark. As a key member of our customer-facing team, you will play a vital role in responding to incoming inquiries, resolving customer issues, and providing exceptional support to our valued customers. This is an exciting opportunity to experience the best of both worlds, working in a dynamic remote environment with a company that truly cares about its employees and customers.

Primary Job Duties and Responsibilities

• Respond to incoming inquiries via phone, email, or chat, providing prompt and helpful responses to customer questions, issues, and/or concerns.
• Assist customers with technical or product-related issues by guiding them through troubleshooting steps to resolve problems effectively.
• Help process customer orders, track shipments, and facilitate returns or exchanges, including addressing any issues related to billing, shipping, or payment.
• Instruct customers on how to use products or services most effectively, offering tips, answering frequently asked questions, and providing step-by-step instructions when needed.
• Maintain records of customer interactions, including inquiries, complaints, and resolutions, to track trends, identify areas for improvement, and provide a comprehensive customer history for future reference.
• Identify current inefficiencies, seeking input from relevant stakeholders and implementing effective solutions to successfully enhance the company's competitive advantage in the industry.
• Escalate issues to management or specialized departments for further investigation and resolution when customer problems cannot be resolved immediately.
• Assist new employees by providing guidance, sharing knowledge, and ensuring they understand certain processes and procedures.
• Contribute to the delivery of Customer Service onboarding orientations, training programs, in-services, and other programs as required.

Education and Experience Requirements

A high school diploma or equivalent is required for this role. We prefer candidates with 0-1 year of prior relevant work experience in a call center environment. Additionally, knowledge of the Department of Child Safety and bilingual skills are highly desirable.

Essential Qualifications

• Working knowledge of problem-solving and decision-making skills.
• Certified Patient Care Representative (CPCR) preferred.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and managing time efficiently.
• Proficiency in using computer systems, software, and technology to perform job duties.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service and Member Services Representative, you will have access to a range of training programs, including onboarding orientations, in-services, and other development opportunities. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

Our remote work environment is designed to be flexible and supportive, allowing you to work from the comfort of your own home while still being connected to our dynamic team. At blithequark, we value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is welcoming, respectful, and empowering for all employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a pay range of $17.00 - $35.29 per hour. In addition to your salary, you will enjoy a range of benefits, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Well-being programs, education assistance, and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service and Member Services Representative, you will play a vital role in our team, working in a dynamic remote environment with a company that truly cares about its employees and customers. Don't miss out on this chance to join our team and start your future with blithequark. Apply now!