Experienced Full Time Remote Customer Service Phone Representative – Delivering Exceptional Service and Driving Customer Satisfaction

Welcome to blithequark

At blithequark, we are passionate about providing top-notch customer service and creating unforgettable experiences for our clients. As a leader in the industry, we are committed to fostering a culture of excellence, teamwork, and continuous learning. Our mission is to deliver exceptional service, drive customer satisfaction, and make a positive impact on the lives of our customers. If you share our passion for customer service and are looking for a challenging and rewarding role, we encourage you to join our team as a Full Time Remote Customer Service Phone Representative.

Position Overview

In this role, you will be the first point of contact for our customers, providing exceptional service, answering inbound phone calls, identifying and resolving caller needs, and delivering information with amazing customer service. You will also make outbound appointment setting calls, maintain accurate database records, and manage SMS messages. As a key member of our team, you will be responsible for delivering excellent service, building strong relationships with our customers, and contributing to our fun and upbeat atmosphere.

Key Responsibilities:

• Deliver exceptional service as the first point of contact to our customers
• Answer inbound phone calls, identify and resolve caller needs, and provide information with amazing customer service
• Make outbound appointment setting calls from already generated inquiries
• Maintain accurate and useful database records
• Manage and monitor SMS messages and deliver the same amazing customer service as taking calls
• Perform basic account maintenance activities
• Meet Quality Assurance Requirements and other key performance metrics

Essential Duties and Responsibilities:

To be successful in this role, you will need to have a designated and approved in-home workspace, meet the wired internet speed requirements, and be able to receive inbound calls, place outbound follow-up calls, and answer SMS messages. You will also need to answer questions about product details, company information, and account issues, and perform basic account maintenance activities.

Specific Knowledge, Skills, and Abilities:

• Excellent interpersonal, written, and oral communication skills
• Ability to type 40 wpm+
• Ability to work on a computer for extended hours as scheduled
• Ability to speak on the phone and send follow-up emails for extended hours as scheduled
• Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• Previous call center experience preferred
• Ability to learn and navigate new software quickly
• Previous telesales experience a plus, but not required
• Fitness industry experience a PLUS!

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to the growth and development of our employees. We offer a range of training programs, career advancement opportunities, and a supportive work environment that encourages continuous learning and improvement. As a Customer Service Phone Representative, you will have the opportunity to develop your skills and knowledge, take on new challenges, and advance your career within our organization.

Work Environment and Company Culture:

Our company culture is built on the values of teamwork, excellence, and customer satisfaction. We believe in creating a fun and upbeat atmosphere that encourages collaboration, creativity, and innovation. As a remote employee, you will be part of a virtual team that is passionate about delivering exceptional service and making a positive impact on the lives of our customers.

Compensation, Perks, and Benefits:

We offer a competitive compensation package that includes a base salary, group healthcare plan, paid time off, company training, and career advancement opportunities. We also offer a range of perks and benefits, including a fitness reimbursement program, to promote health and wellness.

Conclusion:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for our Full Time Remote Customer Service Phone Representative position. At blithequark, we are committed to delivering exceptional service, driving customer satisfaction, and making a positive impact on the lives of our customers. Join our team and be part of a dynamic and supportive work environment that encourages continuous learning, growth, and development.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team and contribute to our mission of delivering exceptional service and driving customer satisfaction. Apply now and take the first step towards a rewarding and challenging career with blithequark.