Experienced Full-Time Remote Customer Service Representative – After Hours Support for Elderly Home-Based Care Services

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and making a positive impact on people's lives. As a leader in the industry, we are committed to providing top-notch services that cater to the unique needs of our clients. Our team is dedicated to excellence, and we are now seeking a highly skilled and compassionate Customer Service Representative to join our after-hours team. If you are a customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

About the Role

We are looking for a talented and experienced Customer Service Representative to provide after-hours support to our clients and caregivers. As a key member of our team, you will be responsible for answering incoming calls, resolving client and nurse queries, and providing timely responses to queries via our texting platform. Your exceptional communication skills, compassion, and confidence will enable you to deliver outstanding customer service and make a real difference in the lives of our clients.

Key Responsibilities:

• Answer all incoming calls and respond to client and nurse queries in a professional and empathetic manner
• Resolve client and nurse queries that are within the scope of after-hours support
• Provide timely responses to queries via our texting platform
• Notify clients and replace caregiver callouts as necessary
• Confirm caregivers 1-2 hours before shift start
• Perform initial intake for callers potentially interested in our services
• Document all scenarios on our platform and update caregiver schedules as needed
• Complete non-urgent admin projects as time allows

Requirements and Skills

To be successful in this role, you will need to possess the following skills and qualifications:

• Fluent in English with excellent communication and interpersonal skills
• Compassionate and confident with a strong customer-focused approach
• Responsible and reliable with a proven track record of delivering exceptional customer service
• 10+ years of work experience in customer service and office duties
• Adaptable and flexible regarding work hours with a willingness to work a 3-day week with 4-hour shifts per day and 12-hour shifts on Saturdays and Sundays
• Impeccable phone and computer skills with the ability to work remotely and independently
• Staffing and/or healthcare experience is highly desirable
• Quiet and professional work-from-home environment with reliable Wi-Fi and load-shedding backup

What We Offer

At blithequark, we are committed to providing our employees with a supportive and inclusive work environment that fosters growth and development. As a Customer Service Representative, you can expect:

• A competitive salary and benefits package
• Flexible working hours with a 3-day week and remote work arrangement
• Opportunities for career growth and professional development
• A dynamic and supportive team environment with a passion for delivering exceptional customer service
• Access to cutting-edge technology and tools to enable you to perform your role effectively
• A comprehensive training program to ensure your success in the role

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs to enhance your customer service and communication skills
• Opportunities for career progression and advancement within the company
• Mentorship and coaching from experienced professionals in the industry
• Access to industry-leading conferences and workshops to stay up-to-date with the latest trends and developments

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. Our team is passionate about delivering exceptional customer service, and we are committed to creating a work environment that is supportive, collaborative, and fun. As a Customer Service Representative, you can expect:

• A dynamic and supportive team environment with a passion for delivering exceptional customer service
• Regular team-building activities and social events to foster a sense of community and camaraderie
• A commitment to work-life balance with flexible working hours and remote work arrangements
• A comprehensive employee recognition and reward program to recognize and reward outstanding performance

Compensation and Benefits

At blithequark, we offer a competitive salary and benefits package to our employees. As a Customer Service Representative, you can expect:

• A competitive salary with opportunities for bonuses and incentives
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Access to employee discounts and perks, including discounts on our services and products
• A comprehensive employee recognition and reward program to recognize and reward outstanding performance

Conclusion

If you are a customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the opportunity to make a real difference in the lives of our clients and caregivers. With a competitive salary and benefits package, flexible working hours, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now to join our team and start your journey with blithequark.