Experienced Customer Service Representative II/Mortgage Professional for Full-Time Remote Opportunity with blithequark

Introduction to blithequark and the Industry

At blithequark, we are passionate about making a difference in the lives of our customers and stakeholders. As a leading player in the mortgage industry, we recognize the importance of exceptional customer service and expertise in driving success. Our team is dedicated to providing innovative solutions and support to lenders, banking/mortgage institutions, and consumers, ensuring that they have access to the information and resources they need to make informed decisions. If you are a motivated and experienced customer service professional with a strong background in mortgage origination, we invite you to join our team as a Customer Service Representative II/Mortgage Professional.

Job Overview

This is a full-time opportunity to work in a dynamic and fast-paced environment, engaging with customers and stakeholders to answer questions and provide important information about HUD FHA and reverse mortgages. As a Customer Service Representative II/Mortgage Professional at blithequark, you will play a critical role in delivering exceptional customer service and support, while also contributing to the growth and success of our organization. Please note that this position is not 100% remote and requires working in person at our call center.

Key Responsibilities

• Provide exceptional customer service and support to lenders, banking/mortgage institutions, and consumers, responding to inquiries and resolving issues in a timely and professional manner
• Develop and maintain a strong understanding of HUD FHA and reverse mortgages, staying up-to-date with industry developments and trends
• Utilize strong interpersonal and customer service skills to build rapport with customers and stakeholders, ensuring that their needs are met and exceeded
• Effectively navigate computer Customer Relationship Management applications, related websites, and support tools to access and provide information to customers
• Analyze and solve problems, using sound judgment and decision-making skills to resolve complex issues and escalate as necessary
• Manage time effectively, prioritizing tasks and meeting performance metrics and quality standards
• Collaborate with colleagues and stakeholders to achieve team and organizational goals, contributing to a positive and productive work environment

Essential Qualifications

• Minimum of two years of FHA loan origination experience (loan processor, underwriter, loan officer) plus an additional year of customer service or contact center experience, OR at least three years of loan origination experience working with conventional loans and/or other government-backed loans (FHA, USDA, VA)
• Two - four years of college or equivalent work experience
• Strong interpersonal and customer service skills, with the ability to communicate effectively in writing and verbally
• Basic PC skills (including MS Office) and the ability to effectively navigate a computer Customer Relationship Management application, related websites, and support tools
• Ability to analyze and solve problems, using sound judgment and decision-making skills
• Ability to manage time effectively, prioritizing tasks and meeting performance metrics and quality standards
• Ability to type 35 words per minute
• Ability to work an 8-hour shift, Monday through Friday between 8am to 8pm Eastern Time, based on business needs

Desired Qualifications

• Mortgage origination experience, with a strong understanding of the mortgage industry and related products and services

About blithequark

blithequark is a leading provider of innovative solutions and services, with a strong commitment to excellence and customer satisfaction. Our team is dedicated to delivering exceptional results, while also maintaining a positive and productive work environment. We are proud to be an Equal Opportunity and Affirmative Action Employer (EOE/AA/M/F/VETERAN/DISABILITY), embracing diversity and providing equal employment opportunities for all individuals regardless of age, color, religion, sex, national origin, and status as an individual with a disability or protected veteran.

What Sets blithequark Apart

At blithequark, we offer a comprehensive benefits package for full-time employees, including paid time off, paid holidays, 401k with company match, health/dental/life insurance/short and long-term disability, and flexible spending accounts. Our program management processes and techniques are based on industry best practices, ensuring low performance risk and high customer satisfaction. We are a robust and agile organization, led by seasoned executives with a strong commitment to integrity, respect, and excellence.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for training, mentorship, and career advancement. Our team is dedicated to supporting the success of our employees, ensuring that they have the skills and knowledge needed to excel in their roles and achieve their career goals. As a Customer Service Representative II/Mortgage Professional, you will have access to a range of learning and development opportunities, including training programs, workshops, and conferences.

Work Environment and Company Culture

Our work environment is dynamic and fast-paced, with a strong focus on teamwork, collaboration, and customer satisfaction. We are committed to maintaining a positive and productive work environment, where employees feel valued, respected, and supported. Our company culture is built on a foundation of integrity, respect, and excellence, with a strong commitment to diversity, equity, and inclusion.

Compensation, Perks, and Benefits

As a Customer Service Representative II/Mortgage Professional at blithequark, you will be eligible for a competitive salary, as well as a range of perks and benefits, including paid vacation, sick leave, and holidays. You will also have access to our comprehensive benefits package, including health/dental/life insurance, short and long-term disability, and flexible spending accounts.

Conclusion

If you are a motivated and experienced customer service professional with a strong background in mortgage origination, we invite you to join our team at blithequark as a Customer Service Representative II/Mortgage Professional. This is a unique opportunity to work in a dynamic and fast-paced environment, delivering exceptional customer service and support to lenders, banking/mortgage institutions, and consumers. With a strong commitment to excellence, diversity, and customer satisfaction, we are confident that you will find a rewarding and challenging career at blithequark. Apply now to take the first step towards an exciting and fulfilling career with our team!