Experienced Full Time Remote Customer Service Representative – Delivering Exceptional Client Experiences in a Dynamic and Supportive Environment

Introduction to blithequark

At blithequark, we pride ourselves on being a leading technology producer in the human services field, dedicated to developing state-of-the-art solutions for complex human service operations. With a strong commitment to innovation, teamwork, and client satisfaction, we have established ourselves as a prominent player in the industry. As a family-owned and operated business for over 51 years, we consider our employees and clients part of an extended family, fostering a culture of dedication, empowerment, and work-life balance. Our mission is to provide optimal career growth opportunities, competitive compensation, and a supportive work environment that encourages our team members to thrive.

Position Overview

We are seeking an experienced and skilled Customer Service Representative to join our team, working remotely to deliver exceptional client experiences. As a key member of our customer service team, you will be responsible for receiving calls from child support client stakeholders, categorizing calls, recording abusive and/or extraordinary calls, and performing other duties as assigned. Your primary goal will be to provide accurate, valid, and complete information, resolve customer complaints, and offer appropriate solutions and alternatives, all while maintaining a high level of professionalism and courtesy.

Key Responsibilities

• Possess strong oral and written communications skills to effectively interact with clients and stakeholders
• Exhibit excellent interpersonal skills, using tact, patience, and courtesy to resolve customer complaints and provide support
• Provide accurate, valid, and complete information to clients, ensuring that their needs are met and their expectations are exceeded
• Resolve customer complaints, provide appropriate solutions and alternatives, and document customer interactions for future reference
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs, educating customers where applicable
• Maintain a general understanding of policies and procedures, staying up-to-date with the latest developments and updates

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or equivalent required, with at least one-year prior experience in an area of customer service, call center, service delivery, or other related fields
• Must be proficient in data entry skills, including keyboard, mouse, and 10-key pad, with basic knowledge of Microsoft Office
• Strong oral and written communications skills, with excellent interpersonal skills and the ability to work in a fast-paced environment
• Must have availability from 7:30am -6:00pm; Monday through Friday, with a private area to work and space to set up equipment and a high-speed internet connection
• Must reside in one of the following states for consideration: AL, FL, GA, MO, NC, OH, KC, TN, TX, WV

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Prior experience working in a remote or call center environment, with a proven track record of delivering exceptional client experiences
• Advanced knowledge of Microsoft Office, with experience using customer relationship management (CRM) software
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box
• Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build rapport with clients and stakeholders
• Excellent problem-solving and analytical skills, with the ability to think critically and outside the box
• Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to work in a fast-paced environment, with a high level of flexibility and adaptability
• Strong attention to detail, with a focus on delivering high-quality results and exceeding client expectations

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our team members with opportunities for career growth and development. As a Customer Service Representative, you will have access to:

• Paid training and development programs, designed to enhance your skills and knowledge
• Bi-annual bonuses, recognizing and rewarding your hard work and dedication
• Health club reimbursements, promoting a healthy work-life balance
• Career growth opportunities, with the potential to progress into leadership roles or other areas of the business
• A supportive and dynamic work environment, with a focus on teamwork and collaboration

Work Environment and Company Culture

At blithequark, we pride ourselves on our supportive and dynamic work environment, with a focus on teamwork, dedication, and empowerment. Our company culture is built on the following values:

• A strong emphasis on work-life balance, with flexible working arrangements and a focus on employee well-being
• A commitment to innovation, with a focus on developing state-of-the-art solutions for complex human service operations
• A culture of teamwork and collaboration, with a focus on building strong relationships with clients and stakeholders
• A dedication to employee development, with opportunities for career growth and advancement
• A fun and supportive work environment, with regular social events and activities

Compensation, Perks, and Benefits

As a Customer Service Representative at blithequark, you will be offered a competitive salary, with a pay rate of $14.30/hr. You will also be eligible for a range of perks and benefits, including:

• Paid training and development programs
• Bi-annual bonuses
• Health club reimbursements
• Career growth opportunities
• A supportive and dynamic work environment
• A range of employee benefits, including health insurance, retirement plans, and paid time off

Conclusion

If you are a motivated and skilled customer service professional, looking for a new challenge and opportunity to grow, we encourage you to apply for this exciting role. At blithequark, we are committed to providing our team members with a supportive and dynamic work environment, with opportunities for career growth and development. With a competitive salary, range of perks and benefits, and a focus on work-life balance, this is an opportunity not to be missed. Apply now and take the first step towards a rewarding new role.

Submit Your Application

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.