Experienced Full Time Remote Customer Service Representative – Delivering Exceptional Support and Driving Customer Satisfaction

Welcome to blithequark

At blithequark, we are passionate about providing top-notch customer service experiences that exceed our clients' expectations. As a leader in our industry, we are committed to fostering a culture of excellence, innovation, and growth. We believe that our team members are the backbone of our organization, and we are dedicated to supporting their development and success. If you are a motivated, customer-focused, and patient individual with a passion for delivering exceptional support, we invite you to join our team as a Full Time Remote Customer Service Representative.

About the Role

As a Customer Service Representative at blithequark, you will play a vital role in acting as the product resource liaison between our clients and their current or potential customers. Your primary responsibility will be to provide excellent customer support via phone, resolving issues, handling complaints, and addressing inquiries related to the specific product you are assigned to support. Your goal will be to efficiently and professionally resolve each call, ensuring customer satisfaction and loyalty.

Key Responsibilities:

• Provide exceptional customer support with a friendly, professional, and welcoming attitude
• Handle inbound calls in a timely manner and manage outbound calls as necessary
• Research and verify information provided by customers utilizing online resources
• Follow communication scripts while handling various technical topics and issues
• Identify customers' needs, clarify information, research issues, and provide solutions to customer inquiries
• Provide customers with product and service information as needed
• Continuously learn and train to maintain and expand your product knowledge and customer service skills
• Update job and product knowledge by participating in ongoing educational opportunities

Requirements and Qualifications

To be successful in this role, you will need to possess a professional work ethic, strong phone and verbal communication skills, and the ability to multi-task, set priorities, and manage your time effectively. You should also have active listening skills, basic computer skills utilizing Microsoft Windows and browser-based applications, and a minimum typing speed of 25wpm. Additionally, you should be able to identify and escalate priority issues, manage and update customer data, and maintain a quiet work space with high-speed internet.

Essential Qualifications:

• High School Diploma or equivalent (GED)
• Professional work ethic
• Strong phone and verbal communication skills
• Ability to multi-task, set priorities, and manage your time effectively
• Active listening skills with the ability to resolve customer issues
• Basic computer skills utilizing Microsoft Windows and browser-based applications
• Minimum typing speed of 25wpm

Preferred Qualifications:

• Bilingual skills (Spanish or French)
• Previous customer service experience
• Experience working in a remote or virtual environment

What We Offer

At blithequark, we are committed to providing our team members with a comprehensive benefits package, opportunities for growth and development, and a supportive work environment. As a Full Time Remote Customer Service Representative, you can expect:

Benefits:

• Paid training
• Health Insurance
• Dental Insurance
• Life Insurance
• Retirement plan
• PTO days
• Holidays
• Room for advancement
• Agent Incentives
• $50.00/month internet reimbursement

Work Environment:

We believe that our team members should have the flexibility to work in a environment that is comfortable and conducive to their success. As a remote employee, you will have the opportunity to work from the comfort of your own home, with the support of our virtual team and resources.

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our team members. As a Customer Service Representative, you will have opportunities to learn and develop new skills, take on new challenges, and advance your career within our organization. We believe in promoting from within and providing our team members with the tools and resources they need to succeed.

How to Apply

If you are a motivated, customer-focused, and patient individual with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity. To be considered for this position, please submit your application through our website at blithequark.com. We look forward to hearing from you and exploring how you can contribute to our team's success.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team and are committed to supporting the growth and development of our team members. Don't miss out on this opportunity to join a dynamic and supportive team and take your career to the next level.