Experienced Remote Customer Service Team Manager – Arabic and English Fluency Required for World-Class Service Delivery

Introduction to blithequark

At blithequark, our mission is straightforward yet ambitious: to make blithequark the go-to destination for customers to find, discover, and purchase anything online. We strive to deliver world-class service, ensuring that every customer interaction exceeds expectations. To achieve this, we're seeking a highly skilled and dedicated Customer Service Team Manager to join our team. This remote position offers the opportunity to work with a diverse and talented group of individuals who share a passion for delivering exceptional customer experiences.

About the Role

As a Customer Service Team Manager at blithequark, you will play a critical role in supporting a team of 20-25 Customer Service Associates (CSAs). Your primary focus will be on coaching, developing, and engaging your team members to ensure they deliver world-class service to our customers. You will be responsible for removing barriers that prevent your team from demonstrating the blithequark Customer Service Contact Tenets on every contact. If you're a natural leader with a fluency in Arabic and English, and you thrive in fast-paced environments, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Manage day-to-day operations with a team of 20-25 Customer Service Associates (CSAs), ensuring high-quality delivery under aggressive deadlines.
• Hold regular 1-1 meetings with CSAs every week to discuss performance, provide feedback, and set goals for improvement.
• Manage work prioritization and delivery based on business needs, tracking weekly/monthly metrics and process reviews with stakeholders across time zones.
• Initiate and lead process improvement projects, presenting solution proposals and implementing them to other applicable operational areas.
• Communicate policies to associates, ensuring compliance and consistency, and taking corrective action as necessary.
• Role model world-class service by regularly handling customer contacts and articulating the blithequark mission and expectations of the Customer Service Contact Tenets.

Essential Qualifications

To be successful in this role, you will need:

• 5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates.
• Advanced knowledge of Microsoft Excel.
• Excellent time management, organizational talent, and presentation skills, with the ability to deal with constant change positively and maintain high motivation.
• Demonstrated ability to handle reporting and analysis, driving team engagement and actions through internal survey results and insights.
• Strong interpersonal and communication skills, with the ability to effectively and efficiently complete difficult goals or assignments.
• Ability to adapt well to changing circumstances and strategy.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Graduate Degree.
• Project Management knowledge and experience with Six Sigma/Lean Processes.
• Advanced computer skills using a variety of programs.
• 24/7/365 availability, including willingness to work on weekends and outside of the 'standard' workday.
• 3+ years of experience in customer service.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our employees. As a Customer Service Team Manager, you will have access to a range of training and development opportunities, including:

• Leadership development programs to help you build your skills and expertise.
• Coaching and mentoring from experienced leaders.
• Opportunities to work on process improvement projects and implement changes that impact the business.
• Regular feedback and performance reviews to help you grow and develop in your role.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. As a remote employee, you will be part of a virtual team that values collaboration, open communication, and mutual respect. We believe in work-life balance and offer a range of benefits and perks to support your well-being, including:

• Flexible working hours and remote work arrangements.
• Comprehensive health and wellness programs.
• Opportunities for professional development and growth.
• A positive and supportive team culture.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits and perks, including:

• Comprehensive health insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• A positive and supportive team culture.

Conclusion

If you're a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Team Manager at blithequark, you will play a critical role in delivering world-class service to our customers and supporting the growth and development of our team members. Don't miss out on this opportunity to join a dynamic and talented team and take your career to the next level. Apply now to become a part of the blithequark team!