**Experienced Full Stack Customer Support Specialist II – Delivering Exceptional Client Experiences in a Dynamic Remote Environment**

Are you a customer-centric professional with a passion for delivering top-notch support and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's Customer Support team as a Full Stack Customer Support Specialist II. In this role, you will be the primary point of contact for our clients, providing expert guidance, troubleshooting, and support to ensure their complete satisfaction with our products and services. **About blithequark** blithequark is a leading provider of innovative solutions that empower businesses to succeed. Our team of experts is dedicated to delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and continuous learning. As a Full Stack Customer Support Specialist II, you will be part of a dynamic team that is passionate about making a difference in the lives of our clients. **Key Responsibilities** As a Full Stack Customer Support Specialist II, you will be responsible for: * Proactively managing a designated portfolio of clients to ensure exceptional customer experiences * Establishing and nurturing client relationships through regular check-ins and profile analysis * Ensuring a complete client onboarding process in VivoPoint, including user setup, notification preferences, preliminary training, and confirmation of system installation * Responding promptly and accurately to customer inquiries via phone, email, or chat channels * Identifying and addressing customer needs, guiding them in utilizing specific product features effectively * Effectively guiding clients and team members through basic to intermediate troubleshooting procedures * Conducting comprehensive analysis to detect and report product malfunctions, including testing various scenarios or simulating user experiences * Creating, maintaining, and updating internal databases with relevant customer information as required * Proactively performing simple analysis on client data to look for trends and provide training and recommendations * Exporting client data from VivoPoint to external programs to present to management and/or clients as needed * Collaborating with team members to share feature requests and suggest effective workarounds for common to advanced issues * Proactively informing customers about new product features and functionalities to ensure they stay updated * Following up with customers to confirm resolution of their issues and satisfaction with provided solutions * Serving as a liaison between the customer support team, management, and clients to enhance service quality and boost business productivity * Coordinating with the Account Management team to guarantee client satisfaction with our products and services * Collaborating with the Channel Partner department to schedule repairs and warranty work efficiently * Participating in internal meetings to discuss client status and trends and brainstorm ideas on how to improve the client experience * Additional tasks as assigned by management **Requirements** To succeed in this role, you will need: * Comprehensive knowledge of CRM systems and their functionality * Exceptional knowledge of VivoPoint systems and its functionality * Proficient in utilizing computer systems and adept at navigating various software programs efficiently * Proficient in analyzing client data to derive insights and make informed decisions * Outstanding customer service skills, encompassing expertise in de-escalation techniques to effectively manage and resolve customer concerns * Ability to navigate through software applications to effectively guide clients and team members through basic to intermediate troubleshooting procedures * Exceptional communication skills, both written and verbal, to effectively interact with clients and team members * Strong problem-solving abilities, with a demonstrated capacity to exhibit patience when addressing challenging cases * Strong organizational abilities, enabling effective time management and successful multitasking * Detail-oriented approach with a commitment to maintaining accurate records and documentation * Demonstrated adaptability and the ability to thrive in a dynamic and fast-paced work environment, responding adeptly to changing priorities and customer needs * Collaborative mindset to contribute to cross-functional teams and achieve common goals * Highly self-motivated and passionately driven to achieve professional success * Ability to move, lift, carry, and push objects weighing up to 25 lbs on an occasional basis * Willingness and availability to work on weekends and holidays as required **Supervisory Responsibilities** As a Full Stack Customer Support Specialist II, you will not have direct supervisory responsibilities. **Education and/or Experience** To be considered for this role, you will need: * Experience as a Customer Support Specialist I or similar customer service role required * Pool industry experience required, preferably in equipment troubleshooting and diagnosis, replacement, etc. * Must obtain CPO license within the first 30 days in position * Experience using help desk software and remote support tools preferred * Experience using computer software programs required; experience with GSuite and/or MS Office preferred * Experience using CRM systems required; experience with HubSpot and NetSuite is preferred but not required * Must be able to effectively communicate in English. Ability to communicate in a second language is a plus **What We Offer** As a Full Stack Customer Support Specialist II at blithequark, you will enjoy: * A competitive salary of $21-$25 per hour * Opportunities for career growth and professional development * A dynamic and supportive work environment * Collaborative team culture * Flexible remote work arrangements * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Opportunities for professional growth and development **How to Apply** If you are a motivated and customer-focused professional with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Apply To This Job Apply for this job