**Experienced Full Stack Customer Service Associate – Retail and Shipping Operations**

Are you a customer service expert with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Lead Retail Customer Service Associate. This hybrid role offers the perfect blend of flexibility and challenge, allowing you to balance your time between our Remote office and home. At blithequark, we're on a mission to revolutionize the way we interact with our customers. We believe in empowering our team members to take ownership of their work, provide innovative solutions, and drive business growth. As a Lead Retail Customer Service Associate, you'll be at the forefront of this mission, working closely with our customers to understand their needs and exceed their expectations. **About blithequark** blithequark is a leading provider of retail and shipping services, dedicated to delivering exceptional customer experiences and driving business excellence. Our team is passionate about innovation, quality, and customer satisfaction, and we're committed to creating a work environment that fosters growth, learning, and collaboration. **Key Responsibilities** As a Lead Retail Customer Service Associate, you'll be responsible for: * Providing exceptional customer service, ensuring that every interaction is friendly, polite, and expert * Managing production flow to ensure all production orders are completed on time and to the highest quality standards * Taking customer orders, giving pricing information, and performing consultative selling to customers * Recommending FedEx Office products and services to customers, ensuring that they receive the best possible solutions for their needs * Tracking and logging all production jobs, ensuring that every order is accurate and complete * Setting up complex orders and performing multiple tasks at the same time, demonstrating exceptional time management and organizational skills * Ensuring quality during and after the production process, maintaining the highest standards of quality and attention to detail * Communicating effectively with customers, vendors, and team members, ensuring that every interaction is professional and courteous * Providing leadership to team members on an assigned shift, mentoring and guiding them to achieve their full potential * Assisting in the training of store team members, sharing your knowledge and expertise to ensure that everyone is equipped to deliver exceptional customer service * Collating, sorting, and organizing customer orders, ensuring that every order is accurate and complete * Operating the Point of Sale terminal (POS), handling financial transactions, and making change * Completing required financial paperwork and assisting with financial reporting, including daily sales, close-outs, and bank deposits * Following instructions from supervisors and assisting other team members in performing store functions * Following FedEx Office standard operating procedures, as well as adhering to legal, HR, safety, and security policies and procedures * Secondary responsibility for coordination of all shipping-related services and activities, including: + Providing customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates + Ensuring quality customer service is given to customers by providing packaging services, as well as offering information about company products and services + Offering assistance to customers by suggesting appropriate shipping methods, maintaining inventory of shipping supplies + Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels **Essential Functions** To succeed in this role, you'll need to: * Be able to stand during entire shifts, excluding meal and rest periods * Be able to move and lift 55 pounds * Be able to bend/twist at the waist and knees on a consistent basis * Be able to communicate effectively with customers, vendors, and team members on a consistent basis * Be able to perform work activities requiring cooperation and instruction on a consistent basis * Be able to function in a fast-paced environment, under substantial pressure on a consistent basis * Be able to maintain attention and concentration for extended periods of time on a consistent basis * Be able to work with minimal supervision on a consistent basis * Be able to report regularly to work and maintain established business hours in order to support the blithequark business **Preferred Qualifications** * High school diploma or equivalent education * 2+ years of specialized experience in customer service, retail, or shipping operations * Excellent verbal and written communication skills * Ability to work in a team environment, providing leadership and guidance to team members as needed * Ability to adapt to changing situations and priorities, demonstrating flexibility and a positive attitude * Ability to maintain confidentiality and handle sensitive information with discretion **Compensation and Benefits** As a Lead Retail Customer Service Associate at blithequark, you'll enjoy a competitive salary range of $19.75 - $24.95/Hr, depending on your experience and qualifications. You'll also be eligible for additional pay, premiums, or bonus potential, as well as a range of benefits, including: * Health, vision, and dental insurance * Retirement plan * Tuition reimbursement * Paid time off and holidays * Opportunities for career growth and advancement **Work Environment and Culture** At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about innovation, quality, and customer satisfaction, and we're dedicated to fostering a culture that encourages growth, learning, and collaboration. As a Lead Retail Customer Service Associate, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and driving business excellence. **How to Apply** If you're a customer service expert with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss how you can become a vital part of our success story. **Equal Employment Opportunity** blithequark is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. **Reasonable Accommodations** blithequark will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [insert contact information]. **Fair Chance Hiring** blithequark will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. Apply for this job