**Experienced Customer Support Associate (Seasonal) – Join blithequark's Fastest-Growing Sports Gaming Team**

Are you a customer service enthusiast with a passion for sports and innovation? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? Look no further than blithequark, the fastest-growing sports gaming company in the industry. As a Customer Support Associate (Seasonal), you'll be at the forefront of delivering exceptional support to our users, helping them navigate our cutting-edge products and services. **About blithequark** blithequark is revolutionizing the sports gaming industry with bold ideas, custom-built tech, and a drive to win. Founded in 2020, our team has built four of today's most widely played fantasy games and launched the blithequark Sportsbook – built entirely in-house with our own technology. This means we control our product, move fast, and create experiences you won't find anywhere else. With a valuation of over $1.2 billion and investors like BlackRock, Spark Capital, SV Angel, Mark Cuban, Kevin Durant, and Adam Schefter, we're just getting started. **Our Mission** At blithequark, we believe that sports are for everyone. We're committed to creating a community that's inclusive, supportive, and fun. As a Customer Support Associate, you'll play a vital role in helping us achieve this mission by delivering exceptional support to our users. **The Role** As a Customer Support Associate, you'll be responsible for: * Approaching user inquiries with a cool, open-minded approach and ensuring that their concerns are fully heard * Gathering information from users to efficiently reach solutions by cross-collaborating with teams from several different departments * Creating a lasting impression on every user through transparent, open, and honest communication * Assisting with Tier 1 level customer inquiries ranging from account creation to gameplay explanations * Showing up every day with a positive attitude and excited to help the team collectively reach its goals * Delivering exceptional customer support via live chat, addressing inquiries related to account management and financial transactions * Offering comprehensive technical assistance to both Web and Mobile app users * Assisting in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app **Who We're Looking For** We're seeking a flexible, optimistic, and proactive individual who is dedicated to finding solutions. As a Customer Support Associate, you'll be a versatile team player, adept at navigating diverse situations with ease. You'll be a clear and concise communicator, with an emphasis on writing skills, and a receptive individual who embraces new perspectives and approaches. **Essential Qualifications** * Flexible weekday & weekend availability due to varying shifts * An optimistic and proactive individual, dedicated to finding solutions * A versatile team player, adept at navigating diverse situations with ease * A clear and concise communicator, with an emphasis on writing skills * A receptive individual who embraces new perspectives and approaches * An insatiably curious learner, driven to acquire new knowledge daily * A customer service expert, delivering exceptional support by showcasing deep product expertise * Proficient multitasker, committed to delivering high-quality work across various tasks **Preferred Qualifications** * Experience with Intercom (or other ticketing processor systems) * Fantasy Sports and/or Sports Betting knowledge * 1-2 years of customer support or related experience **Targeted Start Dates** * July 14th * August 4th **Compensation and Benefits** Our target starting base salary range for this position is between $18 and $20/hr. The starting base salary will depend on a number of factors, including the candidate's skills and experience, among other things. As a seasonal employee, you'll also enjoy a range of benefits, including: * Competitive hourly rate * Flexible scheduling to accommodate your needs * Opportunities for professional growth and development * A dynamic and supportive work environment * Access to cutting-edge technology and innovative products **Equal Opportunity Employer** blithequark is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic. **How to Apply** If you're a motivated and customer-focused individual who is passionate about sports and innovation, we want to hear from you! Apply now to join our team as a Customer Support Associate (Seasonal) and be a part of blithequark's exciting journey. Apply to this Job Apply for this job