**Immediate Hiring: Customer Contact Center (Student Loan Advisor) at blithequark**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong desire to work in a dynamic and fast-paced environment where no two days are the same? Look no further! blithequark is seeking a highly motivated and customer-focused individual to join our team as a Customer Contact Center (Student Loan Advisor). **About blithequark** blithequark is a leading provider of innovative solutions and services that empower individuals to achieve their financial goals. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a work environment that's inclusive, supportive, and fun. As a blithequark employee, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering outstanding results. **Job Summary** As a Customer Contact Center (Student Loan Advisor) at blithequark, you'll play a critical role in supporting student borrowers with their loan-related inquiries. You'll be responsible for providing accurate and timely information, processing applications, and resolving any emerging problems that our customers may face. This is an excellent opportunity to develop your skills, build your confidence, and make a real difference in people's lives. **Key Responsibilities** * Take incoming calls, use chat, and complete outbound calls as necessary to assist customers with answering frequent questions, providing detailed information, and processing applications * Utilize standard technology such as a telephone, email, and web browser to navigate to the appropriate pre-scripted responses and provide basic general and claims-specific information * Follow established and documented policies and standard operating procedures, such as working within various systems, timekeeping, documentation of calls from end to end, and adhering to ethics and privacy rules * Assist callers with filling out their application and submitting it electronically to the plan provider for processing * Complete basic call log, documentation, and related call details for each phone inquiry **Schedule** * Monday: 11:45am-8:15pm * Tuesday: 10:45am-7:15pm * Wednesday: 10:45am-7:15pm * Thursday: 8:45am-5:15pm * Friday: 8:45am-5:15pm **Preferred Skills** * High School diploma or equivalent required * Must be able to speak and read English clearly, professionally, and fluently * Must be able to type a minimum of 35 WPM * Experience working with a personal computer and the Windows operating system is required * The ability to effectively work within established key performance indicators/metrics is necessary * Must have demonstrated excellent interpersonal and leadership skills * Must be able to multi-task and stay organized while completing simultaneous tasks **Requirements** * Must be able to navigate various systems and browsers * Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers * Knowledge of contact center technology * Strong computer skills with proficiencies in Excel and Word * Excellent command of the English language, effective use of grammar skills * Excellent communication etiquette * Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance **Benefits** * Competitive pay * Sick time starts accruing immediately after training completion * Special event days which happen throughout the year * $25,000.00 Life Insurance which is paid for by blithequark * Day one of employment you will receive paid holidays if you meet the criteria! **Work Environment and Company Culture** blithequark is committed to creating a work environment that's inclusive, supportive, and fun. Our team is dedicated to delivering exceptional customer experiences, and we're passionate about making a positive impact on people's lives. As a blithequark employee, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering outstanding results. **Career Growth Opportunities and Learning Benefits** blithequark is committed to helping our employees grow and develop their skills. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. Whether you're looking to advance your career or simply want to learn new skills, we're committed to supporting your growth and development. **How to Apply** If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law. **Proprietary & Confidential Statement** This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of blithequark. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of blithequark. Apply for this job