Contact Center Support Operator I
Job Description:
• Answer inbound calls and search database or reference material to obtain needed information
• Navigate through the QGenda on-call system to identify on-call provider and process on-call via alpha page or phone call to the provider with patient details
• Process special protocols for Main Campus, including Shock Team, LVAD, Patients Plus, Transplant and Ortho Reconstruction Hotline
• Handle calls for multiple hospital sites, including Main Campus, Avon Hospital, Euclid Hospital, Hillcrest Hospital and South Pointe Hospital
• Provide relay service for hearing impaired callers
• Perform various data entry tasks, such as updating application database, phone directories and other electronic reference material
Requirements:
• High School Diploma or GED
• One year of call or contact center or telephone operator experience OR two years of customer service experience
• Emergency Medical Dispatch (EMD) Certification
• Experience in healthcare or a related field
Benefits:
• Our outstanding, comprehensive offerings are an investment in your health, well-being and future.
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