Part-time Mobile Device Support Manager
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Juno is seeking a part-time Mobility Program Manager to own and manage our enterprise mobility program as we scale our field-based Medical Affairs and Commercial teams (currently 8, growing to 12 by early 2026). This newly created role will start as a part-time, contract position (~16 - 20 hrs/week) with the expectation this will evolve into a full-time role as the organization grows.
The Mobility Program Manager will serve as the central point of contact for mobile device operations managing Verizon-provisioned phones and cellular-enabled tablets, coordinating with our Managed Service Provider (MSP) for Microsoft Intune (MDM/MAM), and ensuring secure, reliable connectivity for field users.
Key Responsibilities
• Manage Verizon enterprise mobility account (procurement, billing, escalations, device tracking)
• Partner with MSP to oversee Intune/MDM/MAM administration and ticketing
• Provide first-line support to field team for device setup, access, and troubleshooting
• Develop and document mobile device policies and governance standards
• Track usage and costs, partnering with Finance on allocations and optimization
• Support onboarding/offboarding and coordinate with IT, HR, and Commercial leaders
• Evaluate service options (MSP vs. managed mobility provider) as the program matures
Qualifications
• 3 5+ years of experience in mobility management, telecom operations, or IT support
• Familiarity with Microsoft Intune and Verizon enterprise mobility preferred
• Strong organizational and vendor coordination skills
• Analytical mindset for usage and cost optimization
• Excellent communication and customer service skills
• Prior experience in biotech, pharma, or healthcare is a plus not required
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