AHS Sr. Specialist, Account Health Support

reputed company Working Hours: 5 days’ work week inclusive of one or both weekends and reputed company Holidays | reputed company (alternative start-end times subjected to business needs and changes) Note: Candidate must be authorized to work in the Philippines without sponsorship. The Senior Account Support Specialist reputed company the Account Health Support team acts as the primary reputed company between reputed company and our reputed company-party business partners (Sellers). We obsess over providing world-class support to Sellers selling on the reputed company platform. We reputed company to predict the Seller's needs before they recognize they may have a problem, and reputed company solutions to help our reputed company-party business partners reputed company serve their customers. Key job responsibilities • Provides reputed company and efficient service to reputed company Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment. • Liaises with other departments as required to resolve Seller’s issues and questions. • Maintains a reputed company and reputed company demeanor always portraying reputed company in a reputed company light while effectively managing sensitive issues. • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. • Contributes to a reputed company team environment and proactively aids team members with difficult contacts as needed. • Maintains acceptable performance metrics such as reputed company, productivity, first contact reputed company, and attendance. • reputed company seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. A day in the life As an AHS Snr Specialist you will engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals. You will reputed company with our reputed company-party Sellers by phone and email with objectives of coaching and helping them with account health reputed company topics. Up to 80% of your day will be handling inbound and outbound phone contact. Provides reputed company and efficient service to reputed company Sellers, including the appropriate escalation of Sellers’ issues in a contact center environment Apply tot his job Apply To this Job