Experienced Customer Service Representative – Remote Opportunity in Texas for Pet Lovers and Enthusiasts to Deliver Exceptional Support and Service

Introduction to blithequark

Are you passionate about delivering exceptional customer service and making a difference in the lives of pet owners and their beloved pets? Do you thrive in fast-paced environments where no two days are ever the same? If so, we have an exciting opportunity for you to join blithequark as a Customer Service Representative, working remotely from the comfort of your own home in Texas. As one of the fastest-growing e-commerce retailers in the pet industry, blithequark is revolutionizing the way pet owners shop and care for their pets. We are seeking highly motivated and compassionate individuals to join our award-winning customer service team, where you will have the opportunity to engage in meaningful conversations, provide solutions, and make a real difference in the lives of our customers.

About the Role

In this full-time remote role, you will be responsible for communicating with customers via phone, researching and resolving issues, and providing exceptional support and service to our customers. You will be working from the comfort of your own home, with a starting wage of $16 per hour and opportunities to learn and develop your skills further. If you are passionate about delivering exceptional customer service, are comfortable working in a fast-paced environment, and have a love for pets, then we want to hear from you.

Key Responsibilities

• Communicate with customers who contact us regarding various subjects, such as shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems.
• Research and problem-solve to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
• Operate with understanding, apply active listening, perseverance, compassion, and understanding to customers and team members alike.
• Operate with a willingness to learn, sharing feedback and being open-minded to grow and develop your skills further.
• Engage with team members and managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.

Essential Qualifications

To be successful in this role, you will need to have:

• At least 2 years of customer service experience, preferably in a fast-paced environment.
• Strong written, verbal, and listening abilities, which will be assessed through a written assessment.
• Ability to multi-task, maintain a conversation on the phone while navigating on the computer and taking notes, and perform well in a fast-paced environment.
• Display skill in computer usage for data entry and efficient internet browsing to assist customers.
• Ability to adapt to change with the business needs of the company and be flexible with your schedule, including working overtime as needed.
• Dedication to maintaining confidentiality and securing critical information.
• High school graduate or equivalent experience.
• Be willing and able to pass a background check.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in a remote or virtual environment.
• Knowledge of the pet industry or experience working with pets.
• Experience with virtual collaboration tools like Zoom and Slack.

Technical Requirements

To work remotely, you will need to have:

• A work area large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
• A work area acceptable for webcam use.
• A reliable wired, high-speed internet and broadband connection, with a download speed of at least 30 Mbps and an upload speed of at least 10 Mbps.
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify.

Don't worry about the equipment; we will provide everything you need, including a computer, monitor, keyboard, mouse, headset, and webcam. You will need to provide high-speed internet, and we will take care of the rest.

Why Join blithequark?

At blithequark, we empower our team members to be their best selves, and we offer a range of benefits and opportunities to help you grow and develop your career. These include:

• YOU BELONG: blithequark is a place where you can be your authentic self, and we celebrate diversity and individuality.
• YOU CAN GROW: Our culture is designed to help you deliver results and become your best, with ongoing training and development opportunities.
• YOU CAN MAKE A DIFFERENCE: We encourage you to be curious, ask questions, bring ideas forward, and act like an owner in everything you do.
• YOU WILL GET SUPPORT: You will have access to resources, training, and opportunities to help you succeed in your role.
• YOU WILL GET REWARDED: We offer competitive wages, medical and dental insurance, 401k, and more, as well as the opportunity to work with a talented and passionate team of professionals who are making a real difference in the lives of pet owners and their pets.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our team members grow and develop their careers. We offer a range of training and development opportunities, including:

• Ongoing training and coaching to help you develop your skills and knowledge.
• Opportunities to take on new challenges and responsibilities.
• A culture of continuous learning and improvement.
• Access to resources and tools to help you succeed in your role.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is built on values of compassion, empathy, and a passion for delivering exceptional customer service. We offer a range of benefits and perks, including:

• A flexible and remote work environment.
• A collaborative and supportive team culture.
• Opportunities to make a real difference in the lives of pet owners and their pets.
• A range of employee benefits, including competitive wages, medical and dental insurance, and 401k.

Compensation, Perks, and Benefits

We offer a range of compensation, perks, and benefits, including:

• Competitive wages, with a starting wage of $16 per hour.
• Medical and dental insurance.
• 401k.
• Opportunities for career growth and development.
• A range of employee benefits and perks.

Conclusion

If you are passionate about delivering exceptional customer service, are comfortable working in a fast-paced environment, and have a love for pets, then we want to hear from you. At blithequark, we empower our team members to be their best selves, and we offer a range of benefits and opportunities to help you grow and develop your career. Don't miss out on this exciting opportunity to join our award-winning customer service team and make a real difference in the lives of pet owners and their pets. Apply now to become a part of the blithequark team and start your journey to a rewarding and fulfilling career.