Experienced Full Stack Customer Service Specialist – Remote Position for EST Time Zone, Driving Success in the Trades Industry at blithequark

Welcome to blithequark

At blithequark, we're passionate about making a difference in the lives of people in the trades. As an established and growing business, we believe in doing the right thing as we serve the families of customers and their employees with genuine care. Our team is dedicated to providing exceptional service, and we're looking for a like-minded individual to join our ranks as a Fully Remote Customer Service Specialist. This is an exciting opportunity to be part of something bigger and contribute to the success of our organization.

About the Role

We're seeking a highly skilled and motivated individual to fill the role of Fully Remote Customer Service Specialist. As a key member of our team, you will be responsible for providing top-notch customer service, managing day-to-day operations, and driving success in our fast-paced environment. If you're looking for a career, not just a job, and are eager to grow and develop with a dynamic company, we want to hear from you.

Key Responsibilities

• Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinate scheduling of technicians for service calls, installations, and repairs, ensuring timely and efficient dispatching
• Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes
• Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints in a professional and courteous manner
• Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a timely and effective way
• Organize and maintain systems for documents, invoices, and client records, ensuring accuracy and attention to detail
• Process payments from customers and follow up on overdue accounts as necessary, maintaining a high level of customer satisfaction
• Assist in setting up and implementation of ServiceTitan, our dispatching software, and provide feedback for continuous improvement
• Additional responsibilities to support the growth of the company, including contributing to process improvements and suggesting innovative solutions

Essential Qualifications

To be successful in this role, you will need:

• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack, and dispatching software such as ServiceTitan
• Excellent time management skills, with the ability to multitask and prioritize work in a fast-paced environment
• Attention to detail and problem-solving skills, with a focus on providing effective solutions
• Excellent communication skills, with the ability to communicate effectively with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials, which can be beneficial for understanding the business and communicating effectively with technicians and customers
• A clear background check, as we prioritize the safety and security of our customers and team members

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience in a customer-facing role, with a proven track record of providing exceptional customer service
• Knowledge of the trades industry, including plumbing, HVAC, and electrical services
• Experience with customer relationship management (CRM) software and other relevant tools
• A strong understanding of business operations and processes, with the ability to contribute to process improvements

Skills and Competencies

To succeed in this role, you will need to demonstrate the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build rapport with customers and team members
• Excellent problem-solving and analytical skills, with the ability to think critically and outside the box
• Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork
• Adaptability and flexibility, with the ability to adjust to changing priorities and deadlines

Career Growth and Development

At blithequark, we're committed to the growth and development of our team members. As a Fully Remote Customer Service Specialist, you will have access to:

• Ongoing training and development opportunities, including workshops, webinars, and online courses
• Regular feedback and coaching, with a focus on continuous improvement and skill development
• Opportunities for career advancement, including promotions and lateral moves within the company
• A collaborative and supportive work environment, with a strong focus on teamwork and camaraderie

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote team member, you will be part of a dynamic and distributed team, with opportunities to connect with colleagues and contribute to company-wide initiatives. Our company culture is built on the following values:

• Integrity and transparency, with a focus on doing the right thing
• Respect and empathy, with a focus on building strong relationships with customers and team members
• Innovation and creativity, with a focus on finding new and better ways to do things
• Collaboration and teamwork, with a focus on working together to achieve common goals

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• A clear and simple compensation structure, with regular pay increases and bonuses
• Comprehensive benefits, including health, dental, and vision insurance, as well as retirement savings plans
• Opportunities for professional development and growth, including training and education programs
• A positive and supportive work environment, with a focus on work-life balance and employee well-being

Conclusion

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for the Fully Remote Customer Service Specialist role at blithequark. With a competitive salary, comprehensive benefits, and opportunities for growth and development, this is an exciting opportunity to join a dynamic and growing company. Don't miss out – apply now and take the first step towards a rewarding and challenging career with blithequark.

How to Apply

Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon. Please note that we ask you to allow our hiring team time to process all applications, and we kindly request that you do not call to check on the status of your application. Our hiring team will reach out to you if they have any questions or require further information.