Experienced Full-Time Evening Customer Care Associate for Remote Position - Delivering Exceptional Support and Guidance in the Healthcare Industry

Welcome to blithequark

Are you ready to take your career to the next level and make a meaningful difference in the lives of others? Look no further than blithequark, a leading provider of innovative solutions in the healthcare industry. Our remote office offers a state-of-the-art and comfortable workspace, perfect for talented individuals like yourself who are passionate about delivering exceptional customer care. As a full-time Evening Customer Care Associate, you will play a vital role in providing guidance, direction, and support to our valued members, helping them navigate the complexities of the healthcare system.

About blithequark

At blithequark, we are dedicated to making a positive impact in the lives of our members. Our team of compassionate and highly trained experts works together to provide personalized support, leveraging cutting-edge technology and data analytics to address the unique needs of each individual. With a strong commitment to excellence and a passion for delivering exceptional customer service, we have established ourselves as a leader in the industry. Our award-winning team has received numerous accolades, including the Excellence in Customer Service Awards and the Stevie Awards for Sales & Customer Service.

Job Summary

As a full-time Evening Customer Care Associate, you will be responsible for answering incoming calls from members, addressing their healthcare questions and concerns, and providing timely and effective solutions. You will build rapport with callers, verify and collect demographics, and update systems as necessary. Your excellent communication and problem-solving skills will enable you to determine the best course of action to assist our members, connecting them with internal and external resources as needed. You will also manage tasks with timely follow-up, ensuring that our members receive the support they need to achieve their health and wellness goals.

Key Responsibilities:

• Answer incoming calls from members, addressing their healthcare questions and concerns in a friendly, courteous, and professional manner
• Build rapport with callers, verifying and collecting demographics, and updating systems as necessary
• Determine the best course of action to assist our members, connecting them with internal and external resources as needed
• Manage tasks with timely follow-up, ensuring that our members receive the support they need to achieve their health and wellness goals
• Perform other duties and projects as assigned by management, contributing to the overall success of our team

Qualifications

To be successful in this role, you will need to possess a strong and diverse skillset, including:

Essential Qualifications:

• High School Degree or GED required
• Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
• Customer Service experience preferred
• Strong Communication skills, with the ability to effectively interact with members, providers, and other stakeholders
• Problem-solving and issue resolution skills, with the ability to think critically and make sound decisions
• Multitasking skills, with the ability to manage multiple tasks and priorities in a fast-paced environment

Preferred Qualifications:

• Previous experience in the healthcare industry, with a strong understanding of healthcare systems and protocols
• Experience working in a remote or virtual environment, with the ability to self-motivate and work independently
• Strong technical skills, with the ability to quickly learn and adapt to new software and systems
• Bilingual or multilingual skills, with the ability to communicate effectively with members who speak languages other than English

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a full-time Evening Customer Care Associate, you will have access to comprehensive training and development programs, designed to help you build the skills and knowledge you need to succeed in your role. You will also have opportunities to advance within the company, taking on new challenges and responsibilities as you grow and develop in your career.

Work Environment and Company Culture

Our remote office is designed to provide a comfortable and supportive work environment, with a strong focus on teamwork and collaboration. Our company culture is built on a foundation of respect, empathy, and compassion, with a strong commitment to delivering exceptional customer service and making a positive impact in the lives of our members. As a member of our team, you will be valued and respected, with opportunities to contribute to the overall success of our organization.

Compensation and Benefits

We offer a competitive hourly rate starting at $16.00, with opportunities for advancement and growth within the company. Our comprehensive benefits package includes robust medical coverage, dental and vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs, and Wellness Programs.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer care, we encourage you to apply for this exciting opportunity. As a full-time Evening Customer Care Associate at blithequark, you will have the chance to make a meaningful difference in the lives of our members, while growing and developing your skills and career. Don't miss out on this opportunity to join our award-winning team and take your career to the next level. Apply now and become a part of our dynamic and supportive team!

Ready to Apply?

If you are ready to take the next step in your career and join our team of dedicated and compassionate professionals, please submit your application today. We look forward to reviewing your qualifications and learning more about your experience and skills.