**Experienced Customer Service Representative – Work From Home Opportunity with blithequark**

**Join blithequark, a leader in the healthcare industry, and bring your heart to work in a dynamic and supportive environment. As a Customer Service Representative, you will play a vital role in delivering exceptional service to our millions of plan members, while enjoying the flexibility of working from home.** **About blithequark** At blithequark, we are committed to transforming the healthcare industry by delivering innovative solutions that make healthcare more personal, convenient, and affordable. Our purpose is simple: Bringing our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and our Heart At Work Behaviors support this purpose. We want everyone who works at blithequark to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. **Job Summary** As a Customer Service Representative, you will be responsible for assisting members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You will provide solutions to help simplify their healthcare experience, while learning more about healthcare and expanding your own experiences. This is a full-time position with flexible scheduling options, allowing you to balance priorities in and outside of work. **Key Responsibilities** * Assist members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions * Provide solutions to help simplify their healthcare experience * Take inbound calls and respond to customer inquiries in a timely and professional manner * Offer empathetic and patient service to customers, demonstrating a genuine concern for improving their quality of life * Work collaboratively with colleagues to resolve customer issues and improve overall customer satisfaction * Meet or exceed performance metrics and quality standards * Participate in ongoing training and development to stay up-to-date on healthcare policies and procedures **Essential Qualifications** * 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience * Computer proficiency in Windows-based applications * Ability to problem-solve in a positive and productive manner * Comfortable relating to customers in a patient and helpful way, demonstrating a genuine concern for improving their quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy, and express assurance and confidence **Preferred Qualifications** * Associate's degree or equivalent experience * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills * Ability to work in a fast-paced environment and adapt to changing priorities **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong customer service skills, including empathy and patience * Ability to learn and adapt to new systems and processes * Strong organizational and time management skills **Career Growth Opportunities and Learning Benefits** * Opportunities for advancement from a REP I to a REP II and III * Career Mapping guide to support career growth and development * Ongoing training and development to stay up-to-date on healthcare policies and procedures * Opportunities for professional growth and development within the company **Work Environment and Company Culture** * Work from home flexibility, with approved internet and secure workspace requirements * Comprehensive training program to ensure success on the team * Flexible scheduling options to balance priorities in and outside of work * Collaborative and supportive work environment * Opportunities for professional growth and development within the company **Compensation, Perks, and Benefits** * Competitive salary range: $17.00 - $27.90 per hour * Comprehensive benefits package, including medical, dental, and vision benefits * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Well-being programs, education assistance, and free development courses * CVS store discount and discount programs with participating partners * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and cover letter through our online application portal. We also offer an Online Virtual Job Tryout (Interview Platform) to learn more about the position and our company culture. **Ready for an Easy Start?** This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and join our team of dedicated professionals who are passionate about delivering exceptional service and making a difference in the lives of our customers. **Apply Now!** Apply to this Job Apply for this job