**Experienced Patient Advocate Representative – Work From Home Opportunity with blithequark**

Are you passionate about delivering exceptional customer service and making a meaningful difference in the lives of patients? Do you thrive in a dynamic, patient-centric environment where every interaction counts? If so, we invite you to join blithequark, a pioneering organization redefining chronic care management through innovative at-home patient care solutions. As a Patient Advocate Representative in our Patient Support Department, you will be at the forefront of our call center operations, providing first-class customer service to patients and their families. Your dedication, empathy, and problem-solving skills will help you navigate complex patient challenges, ensuring accurate and timely shipping of reorders, and delivering on our promise of superior customer service. **About blithequark** blithequark is a leading provider of at-home patient care solutions, committed to revolutionizing the way chronic care is managed. Our patient-centric approach focuses on delivering personalized, compassionate care that meets the unique needs of each individual. As a valued member of our team, you will be part of a dynamic, collaborative environment where innovation, excellence, and customer satisfaction are paramount. **Responsibilities** As a Patient Advocate Representative, your key responsibilities will include: * Obtaining and processing authorizations for reorders, ensuring seamless patient care * Resolving patient issues and ensuring accurate reorder processing via phone, document processing, and medical record validation * Ensuring patients have all required medical documentation to permit billing of services as assigned * Maximizing patient base through retention efforts and cross-selling via phone * Handling inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients * Auditing configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities * Maintaining a strong understanding of medical documentation, insurance requirements, and company procedures * Maintaining a high degree of confidentiality always due to access to sensitive information * Maintaining regular, predictable, consistent attendance and being flexible to meet the needs of the department **Qualifications** To succeed in this role, you will need: * A minimum high school diploma or GED equivalent * Customer service experience preferred * Proficient computer literacy, including strong keyboarding and ability to key data accurately while maintaining strong listening skills * Strong attention to detail, multi-tasking, communication, and organizational skills are essential * Exceptional phone and email etiquette * Position may require evening and weekend availability **Essential Skills and Competencies** To excel in this role, you will need to possess: * Strong communication and interpersonal skills, with the ability to build rapport with patients, physicians, and referral sources * Excellent problem-solving and critical thinking skills, with the ability to navigate complex patient challenges * Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities * Proficient computer skills, including experience with CRM software and other patient management systems * Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer service **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to supporting your professional growth and development. As a Patient Advocate Representative, you will have access to: * Ongoing training and development opportunities, including workshops, webinars, and coaching sessions * Mentorship programs, designed to help you navigate your role and achieve your career goals * Opportunities for advancement, with a focus on promoting from within * A dynamic, collaborative work environment, where innovation and excellence are encouraged and celebrated **Work Environment and Company Culture** As a remote employee, you will have the flexibility to work from home, with access to our virtual collaboration tools and resources. Our company culture is built on a foundation of trust, transparency, and compassion, with a focus on delivering exceptional customer service and making a meaningful difference in the lives of patients. **Compensation, Perks, and Benefits** As a valued member of our team, you will receive: * Competitive compensation and benefits package, including health, dental, and vision insurance * Paid time off, including vacation, sick leave, and holidays * Opportunities for professional growth and development, including training and education assistance * A dynamic, collaborative work environment, with a focus on innovation and excellence **How to Apply** If you are passionate about delivering exceptional customer service and making a meaningful difference in the lives of patients, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience, skills, and qualifications. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and are dedicated to creating a workplace that is inclusive, respectful, and supportive of all employees. **Apply Now** To apply for this exciting opportunity, please click on the link below: Apply to this Job Apply for this job