Experienced Remote Customer Care Manager – Travel Package Expert and Team Leader for Exceptional Client Experiences

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and creating unforgettable travel memories. As a leader in the travel industry, we are committed to providing personalized itineraries that exceed our clients' expectations. Our mission is to guide customers to achieve their travel package goals, and we are seeking a talented and dedicated Remote Customer Care Manager to join our team.

About the Role

As a Remote Customer Care Manager at blithequark, you will have the opportunity to develop valuable skills in leadership, persuasion, and customer service. You will serve as a member of our team, participating in monthly calls and meetings (virtual), and embodying our company's mission. Your primary responsibility will be to understand the needs of our customers and work closely with them to create personalized itineraries that meet their unique preferences and requirements.

Key Responsibilities

• Exemplify our Core Values and Mission Statement to live out our culture and promote a positive and professional attitude
• Foster teamwork by collaborating with and helping teammates to achieve common goals and objectives
• Surprise and delight each client by innovating and consistently delivering exceptional customer experiences
• Respond to client requests and questions in a timely and professional manner
• Apply for payments and send out payment reminders to ensure seamless transactions
• Manage flight changes and seat assignments to minimize disruptions and ensure smooth travel experiences
• Handle concierge-related details for clients, such as spa, touring, and dinner reservations, to create unforgettable memories
• Correspond with clients on preferences, assist with arranging surprises and welcome notes, and notify hotels of client preferences in a timely manner
• Prepare client documents and travel tips, either electronically or in hard copies, to ensure that clients are well-informed and prepared for their trips
• Update daily activity, reporting, and status in our cloud-based CRM to ensure accurate and up-to-date records
• Set schedules and manage time effectively and efficiently to prioritize tasks and meet deadlines
• Manage client profiles and bookings to ensure accuracy and attention to detail
• Serve as backup travel support/main point of contact as needed in case of emergencies, which may occur outside of normal office hours
• Continue to grow in savvy and proficiency to implement tools to heighten our remote workplace culture and promote collaboration and communication among team members

Essential Qualifications

To be successful in this role, you must be a driven self-starter, positive thinker, proactive, and trustworthy. You should possess attributes of flexibility, creativity, self-discipline, strong organizational skills, and action-oriented, as this position offers a significant amount of responsibility with accountability for results.

• Strong verbal and written communication skills to effectively communicate with clients and team members
• Team player who is willing and able to "roll up your sleeves" to complete a project and achieve common goals
• High degree of autonomy with the capability of working remotely and managing your time effectively

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in customer service, travel, or a related field
• Knowledge of cloud-based CRM systems and other software applications
• Experience working in a remote or virtual team environment
• Strong problem-solving and analytical skills to resolve complex issues and improve processes

Skills and Competencies

To excel in this role, you should possess the following skills and competencies:

• Strong leadership and persuasion skills to motivate and influence team members and clients
• Excellent communication and interpersonal skills to build strong relationships with clients and team members
• Ability to work independently and as part of a team to achieve common goals and objectives
• Strong organizational and time management skills to prioritize tasks and meet deadlines
• Ability to adapt to changing circumstances and priorities in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Remote Customer Care Manager, you will have access to training and development opportunities to enhance your skills and knowledge in customer service, leadership, and travel management. You will also have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of collaboration, communication, and mutual respect among team members. As a Remote Customer Care Manager, you will be part of a virtual team that values flexibility, creativity, and autonomy. We encourage our team members to take ownership of their work, share their ideas and feedback, and contribute to the growth and development of our company.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary and a range of perks and benefits to our team members. These may include:

• Flexible working hours and remote work arrangements
• Opportunities for professional development and growth
• Access to cutting-edge technology and software applications
• Recognition and reward programs to acknowledge and reward outstanding performance
• A supportive and collaborative work environment that values diversity and inclusion

Conclusion

If you are a motivated and dedicated professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for the Remote Customer Care Manager role at blithequark. This is an exciting opportunity to join a talented and dedicated team of professionals who are committed to creating unforgettable travel memories for our clients. Don't hesitate to apply today and take the first step towards a rewarding and challenging career with blithequark.

We want to hear from you! If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to receiving your application and exploring how you can contribute to the success of blithequark.