**Experienced Full Stack Social Media Customer Support Specialist – Electric Vehicle & Renewable Energy Industry**

Are you passionate about delivering exceptional customer experiences and staying at the forefront of innovative technologies? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as an Experienced Full Stack Social Media Customer Support Specialist. As a key member of our customer support team, you will play a pivotal role in ensuring the satisfaction of our customers, who are at the heart of everything we do. **About blithequark** blithequark is a pioneering company in the electric vehicle and renewable energy industry, dedicated to revolutionizing the way people live and interact with technology. Our mission is to make sustainable energy accessible to everyone, and we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a blithequark team member, you'll be part of a dynamic, innovative, and collaborative environment that encourages creativity, growth, and learning. **The Role** As an Experienced Full Stack Social Media Customer Support Specialist, you will be responsible for providing top-notch support to our customers through various social media platforms, including Twitter, Facebook, Instagram, and LinkedIn. Your primary goal will be to resolve customer inquiries and issues in a timely, professional, and personalized manner, ensuring that every interaction is positive and memorable. You will be the face of blithequark on social media, representing our brand values and commitment to customer satisfaction. **Key Responsibilities** * Respond to customer inquiries and issues on social media platforms in a timely and professional manner * Provide in-depth product knowledge and technical support for blithequark's electric vehicles and renewable energy products * Troubleshoot and resolve customer issues, escalating complex cases to senior support agents or management as needed * Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experiences * Develop and maintain a deep understanding of blithequark's products, services, and brand values * Stay up-to-date with industry trends, competitor activity, and emerging technologies to provide informed and expert support * Analyze customer feedback and sentiment to identify areas for improvement and contribute to the development of new support strategies * Participate in training and development programs to enhance your skills and knowledge, staying ahead of the curve in the rapidly evolving electric vehicle and renewable energy industry **Essential Qualifications** * 2+ years of experience in social media customer support, preferably in the electric vehicle or renewable energy industry * Proven track record of delivering exceptional customer experiences and resolving complex issues * In-depth knowledge of social media platforms, including Twitter, Facebook, Instagram, and LinkedIn * Strong understanding of electric vehicles and renewable energy technologies, including charging systems, energy storage, and Autopilot functionality * Excellent communication, interpersonal, and problem-solving skills * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong analytical and critical thinking skills, with the ability to analyze customer feedback and sentiment * Proficiency in Microsoft Office and Google Suite, with experience in customer relationship management (CRM) software a plus **Preferred Qualifications** * Bachelor's degree in a related field, such as business, marketing, or communications * Experience with customer relationship management (CRM) software, such as Salesforce or Zendesk * Knowledge of industry-specific software and tools, such as electric vehicle charging systems or energy management platforms * Certification in customer service or a related field, such as Certified Customer Service Representative (CCSR) or Certified Customer Experience Professional (CCEP) * Fluency in multiple languages, with a focus on languages spoken by blithequark's global customer base **Skills and Competencies** * Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Excellent problem-solving and analytical skills, with the ability to analyze customer feedback and sentiment * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong knowledge of social media platforms, including Twitter, Facebook, Instagram, and LinkedIn * In-depth knowledge of electric vehicles and renewable energy technologies, including charging systems, energy storage, and Autopilot functionality * Strong understanding of customer relationship management (CRM) software and industry-specific software and tools * Ability to stay up-to-date with industry trends, competitor activity, and emerging technologies **Career Growth Opportunities and Learning Benefits** As a blithequark team member, you'll have access to a range of career growth opportunities and learning benefits, including: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for professional growth and advancement within the company * Collaborative and dynamic work environment that encourages creativity, innovation, and learning * Access to industry-leading technology and software, including electric vehicle charging systems and energy management platforms * Opportunities to work on high-profile projects and initiatives that drive business growth and innovation **Work Environment and Company Culture** blithequark is committed to creating a work environment that is inclusive, diverse, and supportive of all employees. Our company culture is built on the following values: * Innovation: We encourage creativity, experimentation, and innovation in all aspects of our business. * Collaboration: We believe in working together as a team to achieve common goals and drive business growth. * Customer Focus: We are committed to delivering exceptional customer experiences that exceed our customers' expectations. * Sustainability: We are dedicated to making sustainable energy accessible to everyone, and we strive to minimize our environmental impact in all aspects of our business. **Compensation, Perks, and Benefits** As a blithequark team member, you'll enjoy a range of compensation, perks, and benefits, including: * Competitive salary and bonus structure * Comprehensive health, dental, and vision insurance * 401(k) matching program and employee stock purchase plan * Flexible work arrangements, including remote work options and flexible hours * Access to industry-leading technology and software * Opportunities for professional growth and advancement within the company * Collaborative and dynamic work environment that encourages creativity, innovation, and learning **Conclusion** If you're passionate about delivering exceptional customer experiences and staying at the forefront of innovative technologies, we invite you to join our team at blithequark as an Experienced Full Stack Social Media Customer Support Specialist. As a key member of our customer support team, you'll play a pivotal role in ensuring the satisfaction of our customers, who are at the heart of everything we do. Apply now to join our dynamic, innovative, and collaborative team! Apply for this job