**Experienced Customer Service Representative – Remote American Airlines Team**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! We're seeking an experienced Customer Service Representative to join our Remote American Airlines team at blithequark. As a key member of our Payments and Digital Strategy crew, you'll play a vital role in ensuring seamless customer interactions and driving business growth. **About blithequark** At blithequark, we're a dynamic organization that values innovation, inclusivity, and customer satisfaction. Our team is dedicated to providing exceptional experiences that exceed our customers' expectations. As a Remote American Airlines Customer Service Representative, you'll be part of a global network that spans over 6,800 daily flights to 365 destinations. Join us, and you'll embark on a journey of discovery, growth, and adventure! **Job Responsibilities** As a Remote American Airlines Customer Service Representative, you'll be responsible for: * Completing data access and balancing tasks * Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions * Assisting other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing * Working member cases/assignments * Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Processing mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products * Logging, reviewing, and making necessary GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from members for the timely and accurate processing of international and domestic wire transfer requests * Researching and verifying incoming and outgoing wire transfer information * Communicating with vendors to process wire transfers * Understanding and being familiar with outgoing and incoming wire transfer laws * Depositing check returns, reviewing member check returns on draft changes, processing member checks, affirming members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **Requirements** To succeed in this role, you'll need: * A high school degree or GED * Intermediate Excel and Word experience * Ability to work prolonged hours in support of business needs * Excellent customer service skills * Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet deadlines under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and members * Ability to work independently and with minimal supervision * Ability to self-motivate with strong employer skills and ability for attention to detail * Ability to effectively prioritize work and meet deadlines **Preferred Qualifications** * Previous customer/member service experience * Previous banking or Credit Union experience * Episys/Symitar and processing wires experience **Skills and Competencies** To excel in this role, you'll need: * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) * Won through both work experience with the software or education and hands-on use of the software * Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet deadlines under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and members * Ability to work independently and with minimal supervision * Ability to self-motivate with strong employer skills and ability for attention to detail **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping you grow and develop your skills. As a Remote American Airlines Customer Service Representative, you'll have access to: * Ongoing training and development opportunities * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A dynamic and inclusive work environment that values diversity and inclusion **Work Environment and Company Culture** Our Remote American Airlines team is a dynamic and inclusive group of professionals who share a passion for delivering exceptional customer experiences. As a member of our team, you'll enjoy: * A flexible and remote work environment that allows you to work from anywhere * A collaborative and supportive team culture that values open communication and feedback * Opportunities for professional growth and development * A comprehensive benefits package that includes health, dental, and vision insurance, as well as 401(k) matching and other perks **Compensation, Perks, and Benefits** As a Remote American Airlines Customer Service Representative, you'll enjoy a competitive salary, comprehensive benefits package, and a range of perks and incentives, including: * A competitive salary range of $22-35/hour * Comprehensive health, dental, and vision insurance * 401(k) matching and other retirement benefits * Flexible work arrangements and remote work options * Opportunities for professional growth and development * A dynamic and inclusive work environment that values diversity and inclusion **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our Remote American Airlines team at blithequark. Apply for this job