Experienced Remote Customer Support Supervisor – Full Time Career Opportunity in Client Care Management at blithequark
Introduction to blithequark and the Industry
blithequark is a leading organization in the healthcare and retail sectors, offering a wide range of services to its clients. As a prominent player in the industry, blithequark is committed to providing exceptional customer care and support to its clients. The company operates a large network of retail pharmacies, pharmacy benefit management services, healthcare centers, and specialty pharmacy services, making it an ideal place to work for individuals who are passionate about delivering high-quality customer support.
Job Overview
We are seeking an experienced and motivated Remote Customer Support Supervisor to join our team at blithequark. As a Client Care Manager, you will be responsible for leading, mentoring, and evaluating a team of customer support agents in a fast-paced and dynamic contact center environment. This is a full-time opportunity that offers a competitive salary, comprehensive benefits, and opportunities for career growth and development.
Key Responsibilities
- Lead, mentor, and evaluate a team of 16 to 30 customer support agents to ensure exceptional customer care and support
- Develop and implement strategies to improve team performance, increase customer satisfaction, and achieve business objectives
- Provide coaching, training, and feedback to team members to enhance their skills and knowledge
- Monitor and analyze key performance indicators, such as call quality, customer satisfaction, and first call resolution, to identify areas for improvement
- Collaborate with other teams and departments to resolve customer complaints and concerns
- Develop and maintain a positive and productive team culture that fosters open communication, teamwork, and employee engagement
- Manage time and attendance, schedule adherence, and payroll needs for the team
- Participate in special projects and initiatives as assigned by leadership, such as training and development programs, process improvements, and quality assurance initiatives
Essential Qualifications
- Bachelor's degree in a related field, such as business, communications, or customer service
- Minimum 2 years of experience in customer support or a related field, with at least 1 year of experience in a supervisory or leadership role
- Excellent communication, leadership, and problem-solving skills
- Ability to work in a fast-paced and dynamic environment, with a focus on delivering exceptional customer care and support
- Strong knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint
- Ordinary and predictable attendance, with a commitment to being punctual and reliable
Preferred Qualifications
- Experience in the healthcare or retail industry, with knowledge of pharmacy benefit management cycles and methodology
- Exceptional oral and written communication skills, with the ability to articulate complex ideas and concepts in a clear and concise manner
- Strong leadership and management skills, with the ability to motivate and inspire team members to achieve exceptional results
- Proven ability to analyze data and develop strategies to improve team performance and customer satisfaction
- Experience with quality assurance initiatives, process improvements, and training and development programs
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Remote Customer Support Supervisor, you will have access to training and development programs, mentorship, and coaching to help you achieve your career goals. You will also have the opportunity to work with a talented and diverse team of professionals who are passionate about delivering exceptional customer care and support.
Work Environment and Company Culture
blithequark is a dynamic and fast-paced organization that values innovation, teamwork, and employee engagement. Our company culture is built on a foundation of respect, empathy, and open communication, with a focus on delivering exceptional customer care and support. As a Remote Customer Support Supervisor, you will be working in a virtual environment, with the opportunity to collaborate with team members and leaders across the organization.
Compensation, Perks, and Benefits
blithequark offers a competitive salary and comprehensive benefits package, including health insurance, retirement plans, and paid time off. As a Remote Customer Support Supervisor, you will also have access to employee discounts, wellness programs, and opportunities for career growth and development.
Conclusion
If you are a motivated and experienced customer support professional who is passionate about delivering exceptional customer care and support, we encourage you to apply for this exciting opportunity at blithequark. As a Remote Customer Support Supervisor, you will have the opportunity to work with a talented and diverse team of professionals, develop your skills and knowledge, and achieve your career goals. Don't miss out on this opportunity to join a leading organization in the healthcare and retail sectors – apply today!
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