Experienced Remote Medical Customer Service Specialist – Patient Advocate and Problem Solver in a Dynamic Healthcare Environment

Welcome to blithequark: Where Compassion Meets Innovation

At blithequark, we are dedicated to making a meaningful impact in the lives of our patients and customers. As a leader in the healthcare industry, we strive to provide exceptional service, support, and solutions that exceed expectations. We are now seeking a highly skilled and compassionate Remote Medical Customer Service Specialist to join our team of passionate professionals. If you are a creative problem-solver, a strong communicator, and a patient advocate with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

About the Role

This is a remote position that offers a flexible, hybrid arrangement, allowing you to work from the comfort of your own home while being part of a dynamic team. As a Remote Medical Customer Service Specialist at blithequark, you will play a vital role in providing exceptional support to our patients and clients, handling inbound and outbound calls, resolving issues, and escalating concerns to the next level when necessary. You will also be responsible for performing administrative duties, managing emails, and participating in regular departmental meetings to provide feedback and contribute to process improvement strategies.

Key Responsibilities:

• Handle inbound and outbound calls from patients and clients, listening empathetically and resolving issues in a professional and courteous manner
• Use computer systems to navigate screens, notate interactions, and effectuate a positive patient experience
• Perform administrative duties, including managing emails, completing assignments, and other tasks as required
• Actively participate in regular departmental meetings, facility town halls, and individual meetings to provide feedback and contribute to customer service operations and process improvement strategies
• Collaborate with internal teams to resolve issues, answer questions, and provide support to patients and clients
• Stay up-to-date with industry developments, best practices, and company policies to ensure exceptional customer service and support

Essential Qualifications:

To be successful in this role, you will need to possess the following essential qualifications:

• Be at least 18 years old with a high school diploma or GED
• Demonstrated ability to navigate a computer and use various software applications
• Demonstrated ability to be detail-oriented, analytical, and a creative problem solver
• Proven track record of being positive, solution-oriented, and having a great sense of humor
• Ability to type at least 30 words per minute
• Must have reliable, consistent transportation (note: this may not be applicable for remote work)
• Ability to pass a background check and a drug screen

Preferred Qualifications:

While not essential, the following qualifications are highly desirable:

• Previous medical office experience, including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience
• Billing or other revenue cycle certifications
• Experience working in a customer-facing role, preferably in a healthcare or medical environment
• Strong knowledge of healthcare regulations, laws, and standards
• Excellent communication, interpersonal, and problem-solving skills

What We Offer:

At blithequark, we are committed to providing our employees with a comprehensive rewards package, including:

• Competitive starting pay: $15.50/hr-$18.00/hr
• Cash bonuses (based on facility performance) up to $750.00 per quarter
• Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
• Paid vacation days
• Paid sick leave
• 6 paid holidays plus two personal holidays
• Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
• Promotional opportunities for career growth and development
• An employee-friendly environment focused on patient satisfaction and employee well-being

Career Growth and Development:

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and career coaching. We also provide opportunities for advancement and promotion, recognizing and rewarding outstanding performance and contributions.

Work Environment and Company Culture:

At blithequark, we pride ourselves on our dynamic and supportive work environment. We are a team of passionate professionals who are dedicated to making a difference in the lives of our patients and customers. We value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is respectful, inclusive, and empowering. We offer a range of employee benefits and perks, including flexible working arrangements, employee recognition programs, and social events.

How to Apply:

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please click on the "Apply Now" button to submit your application, including your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you!

Thank you for considering a career at blithequark. We are excited to hear from you and explore how you can contribute to our mission of providing exceptional service, support, and solutions to our patients and customers.