Experienced Remote Night Shift Customer Service and Trip Assignment Specialist – Non-Emergency Medical Transportation Coordination

Welcome to blithequark: A Leader in Non-Emergency Medical Transportation

At blithequark, we are passionate about providing exceptional non-emergency medical transportation services that make a difference in people's lives. Our team is dedicated to ensuring that our members receive the highest level of care and support, and we are now seeking a talented and motivated Remote Night Shift Customer Service and Trip Assignment Specialist to join our team. This exciting opportunity offers the chance to work from the comfort of your own home, collaborating with a state-of-the-art team to drive success and make a real impact in the lives of our members.

About the Role

As a Remote Night Shift Customer Service and Trip Assignment Specialist at blithequark, you will play a critical role in assigning trips to dispatchers and Care Partners on a nightly basis. Your strong organizational skills, attention to detail, and excellent communication abilities will enable you to build daily schedules, determine dispatcher eligibility for specific trips, and stack trips to contracted Care Partners. Additionally, you will occasionally answer inbound calls from members during evening hours, coordinate evening trips, and assist with administrative tasks such as payment processing and Level 1 administrative tickets in Zendesk.

Key Responsibilities

• Assign trips to dispatchers in the Health-E Rides system (approximately 700-900 per night)
• Build dispatchers' daily schedules with breaks and lunches taken into consideration
• Determine which dispatchers are eligible for certain trips based on the language spoken by the member
• Stack trips to contracted Care Partners
• Answer inbound calls from members during evening hours
• Coordinate evening trips as they come in
• Assist with Care Partner-related administrative tasks such as payment processing
• Assist with Level 1 administrative tickets in Zendesk

Requirements and Qualifications

To be successful in this role, you will need to possess previous experience in dispatching and coordinating transportation, with healthcare experience being highly preferred. You must be consistently reliable and able to work evening shifts (Monday to Friday, 11:30 pm to 8 am PT). Excellent communication and organizational skills are essential, as well as the ability to work independently in a remote setting.

Essential Skills and Competencies

• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to work independently in a remote setting
• Strong attention to detail and analytical skills
• Ability to build strong relationships with dispatchers, Care Partners, and members
• Familiarity with transportation management systems and software (such as Health-E Rides)
• Basic computer skills and proficiency in Microsoft Office

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our team members. As a Remote Night Shift Customer Service and Trip Assignment Specialist, you will have access to ongoing training and support to help you succeed in your role. You will also have opportunities to develop new skills and take on additional responsibilities, with potential for career advancement within the company.

Work Environment and Company Culture

blithequark is a dynamic and supportive work environment that values teamwork, innovation, and exceptional customer service. Our team is passionate about making a difference in the lives of our members, and we are committed to providing a positive and inclusive work environment that fosters collaboration, creativity, and growth. As a remote team member, you will be an integral part of our team and will have regular opportunities to connect with your colleagues and contribute to the company's mission and vision.

Compensation and Benefits

blithequark offers a competitive salary and comprehensive benefits package to our team members. As a Remote Night Shift Customer Service and Trip Assignment Specialist, you can expect a salary that reflects your experience and qualifications, as well as access to a range of benefits that support your health, well-being, and financial security.

Conclusion

If you are a motivated and talented individual with a passion for customer service and transportation coordination, we encourage you to apply for this exciting opportunity at blithequark. As a Remote Night Shift Customer Service and Trip Assignment Specialist, you will play a critical role in our team and will have the chance to make a real difference in the lives of our members. Don't miss out on this opportunity to join a dynamic and supportive team and take your career to the next level. Apply now to start your journey with blithequark!

Apply now and become a part of the blithequark team!