Experienced Bilingual Remote Outbound Sales and Customer Service Representative – Driving Health and Wellness Through Exceptional Client Engagement

Welcome to blithequark

At blithequark, we are passionate about empowering individuals to make positive changes in their lives, and we are now seeking a highly skilled and motivated Remote Outbound Sales and Customer Service Representative to join our dynamic team. As a key member of our health and wellness division, you will play a vital role in educating and engaging potential clients about the benefits of our innovative services, which include virtual meetings with Registered Dietitians. If you are a results-driven and compassionate individual with a strong passion for health, wellness, and customer satisfaction, we encourage you to apply for this exciting opportunity.

Job Overview

This is a fully remote, 6-month contract position with a high likelihood of becoming permanent. As a Remote Outbound Sales and Customer Service Representative, you will be responsible for making high-volume outbound calls to potential new members, explaining the benefits of our services, and signing them up for packages that meet their needs. Your exceptional communication skills, ability to connect with people from diverse backgrounds, and strong organizational abilities will be essential in driving success in this role.

Key Responsibilities

• Make an average of 70+ high-volume outbound calls per day to potential new members, educating them about the benefits of our health and wellness services
• Follow a call script while maintaining a natural and engaging tone, ensuring that each interaction is personalized and effective
• Set up packages of appointments with Registered Dietitians, addressing any questions or concerns that members may have about tele-nutrition
• Escalate any issues to the team leader as needed, demonstrating strong problem-solving skills and a commitment to resolving challenges efficiently
• Work independently in a remote environment, maintaining high levels of productivity, motivation, and organization

Essential Qualifications

To be considered for this exciting opportunity, you must possess the following essential qualifications:

• Minimum of 6 months of experience working remotely in a customer service, outbound sales, or outbound support role
• Proven experience in a high-volume outbound calling role, with the ability to make 75+ calls per day without compromising quality or getting burned out
• Experience using a MacBook or iMac (Apple laptop/Desktop) in a professional work environment
• Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds
• Strong organizational and time management skills, with the ability to balance multiple responsibilities and priorities
• Ability to work independently but efficiently from home, with reliable personal computer/laptop running Windows 11 or MacOS 12.7.4 or higher
• Bilingual in English and Spanish, with the ability to communicate fluently and effectively in both languages

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience with Zendesk or Athena Health, demonstrating familiarity with customer relationship management (CRM) systems and healthcare technology
• Proficient in Google Suite applications, with the ability to leverage digital tools to enhance productivity and collaboration
• Previous experience working in a healthcare/wellness company or a strong passion for health, wellness, and fitness, demonstrating a deep understanding of the industry and its challenges

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Exceptional communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike
• Strong problem-solving and analytical skills, with the ability to resolve challenges efficiently and effectively
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease
• Strong organizational and time management skills, with the ability to maintain high levels of productivity and motivation
• Proficiency in digital tools and technologies, with the ability to leverage these to enhance performance and collaboration

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our team members. As a Remote Outbound Sales and Customer Service Representative, you will have access to:

• Comprehensive training and onboarding programs, designed to equip you with the skills and knowledge needed to succeed in your role
• Ongoing coaching and feedback, providing you with the support and guidance needed to continuously improve and grow
• Opportunities for professional development and advancement, with a clear path for career progression and growth
• A dynamic and supportive team environment, with a culture that values collaboration, innovation, and excellence

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote team member, you will be part of a vibrant and dynamic community that values:

• Collaboration and teamwork, with a focus on achieving shared goals and objectives
• Innovation and creativity, with a culture that encourages experimentation and learning
• Excellence and quality, with a commitment to delivering exceptional results and exceeding client expectations
• Diversity and inclusion, with a workplace that values and celebrates individual differences and perspectives

Compensation, Perks, and Benefits

As a Remote Outbound Sales and Customer Service Representative at blithequark, you will be eligible for a competitive compensation package, including:

• A hourly rate of $17/hr, with opportunities for growth and advancement
• Comprehensive benefit packages, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options
• 401k retirement account access with employer matching, providing you with a secure and stable financial future
• Paid sick leave and/or other paid time off, as provided by applicable law, ensuring that you can maintain a healthy work-life balance

Conclusion

If you are a motivated and compassionate individual with a passion for health, wellness, and customer satisfaction, we encourage you to apply for this exciting opportunity. As a Remote Outbound Sales and Customer Service Representative at blithequark, you will be part of a dynamic and supportive team that values excellence, innovation, and collaboration. With a competitive compensation package, comprehensive benefits, and opportunities for growth and advancement, this is an opportunity not to be missed. Apply now and take the first step towards a rewarding and challenging career with blithequark!