Experienced Remote Part-Time Customer Experience Associate – Delivering Exceptional Service and Driving Customer Satisfaction

Welcome to blithequark

At blithequark, we're revolutionizing the way people experience customer service. As a pioneer in our industry, we're committed to providing a unique and personalized experience that leaves a lasting impression on our customers. Our mission is to empower our customers to feel amazing, and we're looking for talented individuals to join our team and help us achieve this goal.

About Our Team

Our Customer Experience team is the heart of our business, and we're passionate about delivering exceptional service that exceeds our customers' expectations. As a Customer Experience Associate, you'll be working with a supportive team of experienced professionals who are dedicated to providing a world-class experience. Our team is known for being empathetic, detail-oriented, and solution-focused, and we're looking for like-minded individuals to join our ranks.

About the Job

We're seeking an experienced Remote Part-Time Customer Experience Associate to join our team. As a Customer Experience Associate, you'll be responsible for delivering exceptional service and developing lasting relationships with our customers through various channels, including live chat, phone, and email. You'll serve as a proud brand ambassador, championing our core values and maintaining knowledge of our products, including fit, styles, and inventory.

Key Responsibilities:

• Deliver exceptional service and develop lasting relationships with customers via blithequark channels for communication – live chat, phone, and email.
• Serve as a proud brand ambassador of blithequark, constantly championing our core values to democratize fashion.
• Maintain knowledge of all blithequark products, including fit, styles, and inventory.
• Assist customers in finding styles that meet their individual style and events needs.
• Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions.
• Deliver personalized service while meeting quality and productivity goals.
• Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience.
• Contribute to an empathetic, positive, and energetic team culture.

Who You Are

To be successful in this role, you'll need to have at least 2 years of experience working in a customer-focused environment. You'll be a problem solver, able to think quickly and make decisions in a fast-paced environment. You'll be a multitasker, able to assist multiple customers at once while maintaining an exceptional level of service. You'll be a communicator, able to listen well and understand the needs of our customers and our business, and express your ideas clearly and persuasively to produce positive results.

Essential Qualifications:

• At least 2 years of experience working in a customer-focused environment.
• Technical aptitude and problem-solving skills required.
• Computer proficiency (G Suite, Google Chrome Browser, Slack, Zoom, etc.) required.
• High-speed internet access provided by a cable or fiber provider with a minimum 10Mbps connection (blithequark will provide laptop & headset).

Preferred Qualifications:

• Experience working in a remote or virtual environment.
• Knowledge of fashion or apparel industry.
• Experience with customer relationship management (CRM) software.

What We Offer

At blithequark, we offer a competitive salary and a range of benefits, including:

• A starting pay rate of $16/hr (MA, CO, OR, TX, IL, AZ, VA, FL) or $14.50/hr (TN, KS).
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.
• A comprehensive training program to help you succeed in your role.
• A range of perks and benefits, including flexible working hours and a remote work arrangement.

Our Culture

At blithequark, we're committed to creating a culture that is inclusive, diverse, and empowering. We believe in providing a work environment that is supportive, collaborative, and fun, and we're looking for individuals who share our values and are passionate about delivering exceptional customer experiences.

How to Apply

If you're a motivated and customer-focused individual who is looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss the next steps.

Equal Opportunities

blithequark is an equal opportunity employer, and we're committed to creating a diverse and inclusive work environment. We welcome applications from all qualified candidates, regardless of their background, culture, or personal characteristics.

Conclusion

Thank you for considering this exciting opportunity to join our team at blithequark. We're looking for talented and motivated individuals who are passionate about delivering exceptional customer experiences, and we're confident that you'll find our company culture and values align with your own. If you're ready to take your career to the next level and join a dynamic and supportive team, please apply today.