Experienced Bilingual Remote Outbound Sales and Customer Service Representative – Driving Health and Wellness Through Exceptional Client Engagement

Introduction to blithequark

At blithequark, we are passionate about empowering individuals to make positive changes in their lives, particularly in the realm of health and wellness. Our mission is to provide accessible, high-quality services that support people in achieving their wellness goals. As a leader in the health and wellness industry, we are committed to delivering exceptional customer experiences that foster long-term relationships and drive meaningful outcomes. If you are a motivated, bilingual individual with a passion for sales, customer service, and health wellness, we invite you to join our team as a Remote Outbound Sales/Customer Service Representative.

Job Overview

In this dynamic role, you will serve as the first point of contact for potential new members, educating them on the benefits of our services and the value of meeting with Registered Dietitians. Your primary objective will be to make high-volume outbound calls, explain our services, address questions and concerns, and sign up eligible candidates for packages that align with their needs. As a key member of our team, you will play a vital role in driving business growth, expanding our customer base, and promoting healthy lifestyle changes.

Key Responsibilities

• Make an average of 70+ high-volume outbound calls per day to potential new members, explaining the benefits of our services and the value of meeting with Registered Dietitians
• Follow a call script while maintaining a natural, engaging tone, ensuring that each interaction feels personalized and authentic
• Set up packages of appointments with Registered Dietitians, tailoring solutions to meet the unique needs of each client
• Address any questions or concerns that members may have about tele-nutrition, escalating issues to the team leader as needed
• Utilize strong organizational and time management skills to balance multiple responsibilities, prioritize tasks, and maintain a high level of productivity
• Work independently in a remote setting, leveraging technology and resources to stay connected with the team and drive results

Essential Qualifications

To succeed in this role, you will need to possess the following essential qualifications:

• Minimum of 6 months of experience working remotely in a customer service, outbound sales, or outbound support role
• Experience in a high-volume outbound calling role, with the ability to make 75+ calls per day without compromising quality or enthusiasm
• Proficiency in using a MacBook or iMac (Apple laptop/Desktop) in a professional work environment
• Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds
• Strong organizational and time management skills, with the ability to balance multiple responsibilities and priorities
• Ability to work independently and efficiently from home, with reliable access to a personal computer/laptop running Windows 11 or MacOS 12.7.4 or higher
• Bilingual in English and Spanish, with the ability to communicate fluently and effectively in both languages

Preferred Qualifications

While not required, the following preferred qualifications can enhance your candidacy and contribute to your success in this role:

• Experience with Zendesk or Athena Health, with a strong understanding of customer relationship management (CRM) systems
• Proficiency in Google Suite applications, with the ability to leverage technology to streamline workflows and improve productivity
• Previous experience working in a healthcare/wellness company, or a strong passion for health, wellness, and fitness, with a desire to make a positive impact in the lives of others

Skills and Competencies

To excel in this role, you will need to possess a unique blend of skills and competencies, including:

• Exceptional communication skills, with the ability to connect with individuals from diverse backgrounds and tailor your approach to meet the unique needs of each client
• Strong organizational and time management skills, with the ability to balance multiple responsibilities, prioritize tasks, and maintain a high level of productivity in a remote setting
• Technical proficiency, with the ability to leverage technology to streamline workflows, improve productivity, and drive results
• Adaptability and resilience, with the ability to thrive in a fast-paced, dynamic environment and navigate challenges with ease and confidence
• A passion for health and wellness, with a desire to make a positive impact in the lives of others and contribute to the growth and success of blithequark

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our team members, providing opportunities for learning, advancement, and professional development. As a Remote Outbound Sales/Customer Service Representative, you will have access to:

• Comprehensive training programs, designed to equip you with the skills and knowledge needed to succeed in your role and drive results
• Mentorship and coaching, with experienced professionals who can provide guidance, support, and feedback to help you grow and develop in your career
• Opportunities for advancement, with a clear path for career progression and the potential to take on new challenges and responsibilities
• Access to industry-leading tools and technologies, with the ability to leverage the latest innovations to streamline workflows, improve productivity, and drive results

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic, supportive work environment, with a strong focus on collaboration, innovation, and customer satisfaction. As a Remote Outbound Sales/Customer Service Representative, you will be part of a talented, diverse team that is passionate about making a positive impact in the lives of others. You can expect:

• A remote-friendly work environment, with the flexibility to work from home and maintain a healthy work-life balance
• A collaborative, supportive team culture, with regular check-ins, feedback sessions, and opportunities for socialization and connection
• Recognition and rewards, with a strong focus on acknowledging and rewarding outstanding performance, contributions, and achievements
• A commitment to diversity, equity, and inclusion, with a strong focus on creating a welcoming, inclusive environment that values and celebrates diversity in all its forms

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits designed to support your well-being, growth, and success. As a Remote Outbound Sales/Customer Service Representative, you can expect:

• A competitive hourly rate of $17/hr, with opportunities for bonuses, incentives, and rewards for outstanding performance
• Comprehensive benefit packages, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching
• Paid sick leave and paid time off, with a strong focus on supporting your physical, mental, and emotional well-being
• Access to exclusive discounts and perks, with a range of benefits and rewards designed to support your lifestyle, interests, and passions

Conclusion

If you are a motivated, bilingual individual with a passion for sales, customer service, and health wellness, we invite you to join our team at blithequark as a Remote Outbound Sales/Customer Service Representative. With a competitive compensation package, comprehensive benefits, and a dynamic, supportive work environment, this is an exceptional opportunity to drive growth, expand your skills, and make a positive impact in the lives of others. Apply now to take the first step towards an exciting, rewarding career with blithequark!