Experienced Remote Part Time Flexible Customer Care Representative – Delivering Exceptional Service and Driving Sales Growth in a Dynamic E-Learning Environment

Introduction to blithequark

At blithequark, we are pioneers in the lifelong-learning market, offering a wide range of comprehensive and engaging university-level video and audio courses taught by the world's greatest professors. Our mission is to provide accessible, high-quality educational content that empowers individuals to explore their interests and passions without the pressure of schedules, homework, or exams. As a leader in the e-learning industry, we are committed to delivering exceptional customer experiences and driving sales growth through our innovative products and services.

Job Overview

We are seeking an experienced and skilled Remote Part Time Flexible Customer Care Representative to join our team. As a key member of our customer care team, you will be responsible for providing inbound phone-based customer service, managing relationships with customers, generating additional sales through up-selling and cross-selling, and resolving complaints and general questions. If you have a passion for delivering exceptional customer service, are tech-savvy, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide inbound phone-based customer service, responding to customer inquiries, and resolving issues in a timely and professional manner
• Manage relationships with customers, generating additional sales through up-selling and cross-selling, and promoting our products and services
• Resolve complaints, general questions, process orders, and complete various administrative projects as needed
• Communicate with customers regarding all aspects of purchasing, owning, and returning our products, providing expert advice and support
• Simultaneously manage multiple computer applications and technology tools, efficiently navigating Windows (MS Office) programs like Outlook and Excel
• Achieve detailed knowledge of our products and policies, becoming a Subject Matter Expert (SME) to provide expert service to our highly valued customers
• Adapt to frequent changes in policy, product offerings, and Call Center operations, demonstrating flexibility and a willingness to learn

Essential Qualifications

• Associate's degree or higher
• Two (2) years of in-bound, phone-based customer service and sales experience, strongly preferred
• Tech-savvy, with the ability to effectively use technology tools and resources required to successfully perform the duties and responsibilities of the job
• Experience working in Outlook and Excel
• Excellent verbal and written communication skills, with the ability to interact with customers and accurately record information
• Proven customer service skills, with the ability to provide top-notch, outstanding customer service to our customers
• Ability to work independently as well as part of a larger and highly supportive team
• Ability to sit at a computer and work on the phone for extended periods

Preferred Qualifications

• Previous experience working in a call center or customer service environment
• Knowledge of e-learning products and services, or a passion for education and lifelong learning
• Experience with sales and upselling, with a proven track record of meeting or exceeding sales targets
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues

Requirements for Remote Work

• Secure home office environment, free from background noise and distractions, conducive to phone-based customer service support
• Reliable high-speed internet ISP connections, with minimum upload/download speeds of 10 megabits per second
• Schedule flexibility, with the ability to work the required hours, including evenings and weekends

Training and Development

We provide an in-depth, fully paid 2.5-week training program to all selected candidates, covering our products, policies, and customer service procedures. The training schedule is 10 AM to 7 PM, Monday to Friday. We are committed to supporting the growth and development of our employees, providing opportunities for advancement and professional development.

Career Growth Opportunities

At blithequark, we offer a range of career growth opportunities, including professional development, training, and advancement opportunities. Our company is committed to promoting from within, and we encourage our employees to take ownership of their careers and strive for excellence. As a Remote Part Time Flexible Customer Care Representative, you will have the opportunity to develop your skills and knowledge, take on new challenges, and contribute to the success of our company.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, where employees are valued and respected. Our company culture is built on a foundation of excellence, innovation, and customer focus, and we strive to create a workplace that is inclusive, diverse, and empowering. As a remote employee, you will be part of a virtual team, working collaboratively with colleagues across the country to deliver exceptional customer experiences and drive sales growth.

Compensation, Perks, and Benefits

We offer a competitive salary, reflecting our commitment to attracting and retaining the best talent in the industry. Our compensation package includes a range of perks and benefits, including paid training, opportunities for advancement, and a supportive work environment. We also offer a range of benefits, including health insurance, retirement savings, and paid time off.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and driving sales growth, we encourage you to apply for this exciting opportunity. As a Remote Part Time Flexible Customer Care Representative at blithequark, you will be part of a dynamic and innovative team, working together to empower individuals to explore their interests and passions through our comprehensive and engaging e-learning products. Apply today and take the first step towards a rewarding and challenging career with blithequark!

How to Apply

To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, outlining your experience, skills, and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted. blithequark is an equal opportunities employer, committed to diversity and inclusion in the workplace.