Experienced Remote Advisor, Customer Logistics and Supply Chain – Leading Customer Service and Supply Chain Operations at blithequark

Introduction to blithequark

At blithequark, we are committed to delivering exceptional customer experiences through our innovative logistics and supply chain operations. As a leader in the industry, we strive to foster a culture of continuous improvement, collaboration, and customer-centricity. Our team is dedicated to providing top-notch service, and we are seeking an experienced Advisor, Customer Logistics and Supply Chain to join our ranks. If you are passionate about supply chain management, customer service, and leading cross-functional teams, we encourage you to apply for this exciting remote opportunity.

Job Highlights

• Start Date: Immediate openings available
• Position: Advisor, Customer Logistics And Supply Chain
• Location: Remote
• Compensation: A competitive salary and comprehensive benefits package

Job Description Summary

The Advisor, Customer Logistics and Supply Chain role is a critical component of our customer service and supply chain operations. As a single point of contact for customers, shared services, sales, and product supply system teams, you will manage planned and unplanned sales activities that impact multiple orders and customers. Your expertise in supply chain management, problem-solving, and communication will enable you to lead meetings, assess complex issues, gather information from stakeholders, collaborate to create solutions, and communicate and implement these solutions.

Key Responsibilities

• Manage planned activities and resolve issues that affect multiple orders/customers, determine solutions, and execute changes. Lead cross-functional meetings to resolve issues.
• Perform all customer service day-to-day work, manage escalated issues, and address service issues and opportunities/trends raised by customers, product supply system teams, customer solutions, and account teams.
• Lead continuous improvement activities and project management with cross-functional teams.
• Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals.
• Act as a single point of contact for assigned customers, attend face-to-face customer meetings, internal forecast meetings, sales meetings, and other relevant meetings.
• Manage high-volume promotional activities by ensuring end-to-end execution of all customer requirements.
• Communicate and present to all levels in the organization.
• Types of planned activities managed include informal and formal allocation, holiday schedules, new item implementations, managing warehouse closing/openings, item discontinuations, and SAP implementations.
• Types of unplanned activities managed include unplanned closings, redirects, dock capacity, transportation capacity and issues, open order reports, quality holds, pre-cuts, short code, and too old to sell process.
• Day-to-day customer service activities include order entry, expedited orders, customer order change requests, customer pick-up, customer credits, transportation issues, product cuts, general product information, over, short, and damaged process, transportation method change, process order changes based on delivery block reports, credit hold resolution, vendor-managed inventory, duplicate, missing, or incorrect orders, identification and correction of electronic data interchange (EDI) order issues, transportation pool schedules, order scrubbing to adhere to policies, item conversion, combining two or more orders to ship together, and McDonald's distributor special services.
• Investigate, validate, claim, or request reversal of fines, customer deductions, and transportation deductions.

Essential Qualifications

• High school diploma or GED equivalent required.
• Availability to work rotating weekends.
• Preferred: Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience.
• At least one year of experience in a customer-facing role and one year in a call center.
• Three years of experience in a customer-facing role and three years in a call center are preferred.
• Strong customer service, problem-solving, issue resolution, and communication skills.
• Building collaborative relationships with product supply system teams, sales, and customers.
• Knowledge of supply chain, order management, and customer services processes and systems.
• Sense of urgency, detail-oriented, and able to provide clear and thorough documentation and communication.
• Must be able to operate independently with minimal daily supervision.
• Express ideas precisely, persuasively, and effectively; listens and responds appropriately to customers and coworkers and all levels of management in an effective professional manner.
• Commitment to and passion for continuous improvement.

Preferred Qualifications

• Experience with the following systems is preferred: SAP P08 and SAP reports, Oracle Transportation Management (OTM), Excel and Pivot Tables, SoftPhone (for teleworking), and Microsoft Office.

Skills and Competencies

• Communication
• Complex Issues
• Cross-Functional Teamwork
• Customer Service
• Group Problem Solving
• Order Management
• Prioritization
• Process Improvements
• Relationship Building
• Supply Chain
• Teamwork
• Time Management

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Advisor, Customer Logistics and Supply Chain, you will have access to training and development programs, mentorship, and opportunities to take on new challenges and responsibilities. Our culture of continuous improvement and innovation provides a dynamic and engaging work environment that fosters learning and growth.

Work Environment and Company Culture

Our company culture is built on a foundation of inclusivity, respect, and collaboration. We value diversity and promote a work environment that is welcoming and supportive of all employees. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals. We encourage open communication, feedback, and recognition of achievements to ensure that all employees feel valued and appreciated.

Compensation, Perks, and Benefits

We offer a competitive salary and comprehensive benefits package that includes medical, financial, and other benefits. Our compensation package is designed to recognize and reward individual contributions and performance. As a blithequark employee, you will also have access to perks and benefits that support your well-being and work-life balance.

Conclusion

If you are a motivated and experienced logistics and supply chain professional looking for a new challenge, we encourage you to apply for this exciting remote opportunity. As an Advisor, Customer Logistics and Supply Chain at blithequark, you will have the opportunity to make a meaningful impact on our customer service and supply chain operations. Join our team and be part of a dynamic and innovative organization that values its employees and is committed to delivering exceptional customer experiences.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.