**Experienced Customer Experience Manager – Home Depot Customer Support Remote Jobs**

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as a Customer Experience Manager for Home Depot Customer Support Remote Jobs. As a key member of our team, you will be responsible for driving customer satisfaction, leading by example, and ensuring that our customers receive the highest level of service. **About blithequark** At blithequark, we are committed to providing our customers with an unparalleled shopping experience. Our team of dedicated professionals is passionate about delivering exceptional service, and we are seeking like-minded individuals to join our ranks. As a Customer Experience Manager, you will be part of a dynamic team that is dedicated to making a difference in the lives of our customers. **Job Details** * **Company:** blithequark * **Start Date:** Immediate openings available * **Position:** Customer Experience Manager * **Location:** Remote * **Compensation:** A competitive salary **Key Responsibilities** As a Customer Experience Manager, you will be responsible for the following key responsibilities: * **Client Experience (25%):** + Drive customer satisfaction and partner commitment; mentor Partners on appropriate customer care procedures and ensure the team is providing the highest level of customer satisfaction. + Resolve customer escalations within the store and through Client Care. + Ensure Division Managers and Floor Deals Partners are prepared for high-volume sales periods. + Monitor customer flow through checkouts and take action to ensure customers are receiving quick, friendly help. + Make a restorative move as required. * **Individuals (25%):** + Provide on-the-spot coaching based on observations and behavior. + Collaborate with Associate Senior Managers (ASMs) regarding formal performance discussions and discipline. + Recognize Partners for exhibiting values-based behaviors and efficiency, and use recognition tools (Partner Grants) to feature Partners showing value-based behaviors and efficiency. + Provide input to ASMs on partner performance and participate in ability planning for every hourly Partner. + Help SM and ASMs with partner interviews and recruiting process. + Support and address missed time-clock punches, fluctuations, schedule changes, get call-outs, and speak with ASMs and SMs regarding follow-up activities. + Ensure adherence to work rule policies as referred to in the Guidelines of Execution. + Hold Partners accountable for following all SOPs. * **Chief On the Job (50%):** + Lead the store opening shot gathering and walk every division to ensure store preparation. + Convey messages, needs, and tasks to all Partners. + Perform Opening, Closing, and MOD responsibilities, as well as other entire store center responsibilities. + Approve daily store needs with ASMs and SMs. + Ensure Partners complete all store tasks as per timing assumptions. + Provide input to Partners, check issue revision, and deterrent activity is set up. + Ensure Partners follow all safety and Hazardous Materials procedures and Health Matters rules consistently. + Ensure all equipment and machines are functioning properly. + Survey current and forthcoming events and advertisements to determine if any action is required, collaborate with proper Office Manager or Partner Head Manager as required. **Essential Qualifications** * Bachelor's Degree * Ability to work an adaptable schedule * Legally allowed to work in the US * Ability to stand or walk or consistently requires lifting/dealing with/conveying material or equipment of moderate weight (8-20 pounds) **Preferred Qualifications** * Entire store management * Large box retail experience * Home improvement industry experience **Work Environment** * Normally situated in a comfortable indoor area * May be exposed to moderate physical discomfort from variables like dust, exhaust, or odors, temperature extremes, clearly noise, solid drafts, or bright lights **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our team members. As a Customer Experience Manager, you will have the opportunity to: * Participate in on-the-job training and coaching * Collaborate with senior leaders to develop and implement strategies for improving customer satisfaction * Contribute to the development of new processes and procedures to improve store operations * Participate in performance evaluations and provide feedback to Partners **Compensation, Perks, and Benefits** * Competitive salary * Opportunities for career growth and advancement * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Access to employee discounts and perks **Conclusion** If you are a customer-centric individual with a passion for delivering exceptional experiences, we invite you to join our team at blithequark as a Customer Experience Manager for Home Depot Customer Support Remote Jobs. Apply now to take the first step towards a rewarding career with a dynamic and growing company. 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