**Experienced Customer Care Specialist – Delivering Exceptional Service at blithequark**

Are you passionate about helping others and thrive in a fast-paced work environment? blithequark, a leader in the food delivery industry, is looking for dedicated individuals to join our Customer Care team. As a Customer Care Specialist, you will become an integral part of our mission to connect customers with their favorite restaurants and ensure an exceptional delivery experience. **About blithequark** Founded in 2013, blithequark has revolutionized the way food is delivered, enabling customers to order from their favorite local and national restaurants with just a few taps on their smartphones. Today, we operate in over 4,000 cities globally and partner with hundreds of thousands of merchants. Our dedication to improving the customer experience and supporting our Dashers, restaurants, and diners sets us apart in the industry. **Role Summary** As a Customer Care Specialist at blithequark, your main responsibilities will include resolving customer queries, providing product information, and assisting with order-related issues. Our team is the voice of blithequark, committed to delivering excellent service and fostering customer loyalty. **Key Responsibilities** * Respond to customer inquiries via phone, chat, and email in a timely and professional manner. * Provide accurate information about blithequark services, delivery processes, and partner restaurants. * Resolve customer complaints and issues effectively, ensuring satisfaction. * Collaborate with cross-functional teams to address customer feedback and improve service delivery. * Maintain comprehensive knowledge of products, promotions, and policies to assist customers. * Utilize CRM tools to track customer interactions and follow up on outstanding issues. * Work towards monthly service level agreements (SLAs) and customer satisfaction goals. **Qualifications** We are looking for candidates who possess the following qualifications: * High school diploma or equivalent is required; Associate or Bachelor’s degree preferred. * Proven experience in customer service, call center, or related field (1-3 years preferred). * Excellent verbal and written communication skills. * Strong problem-solving skills and the ability to remain calm under pressure. * Ability to multi-task and manage time effectively in a high-volume environment. * Proficiency in using computers and various software applications. * Flexibility to work various shifts, including evenings, weekends, and holidays. **Why Join Us?** At blithequark, we understand that our employees are our greatest asset. Here are just a few reasons why you should consider joining our team: * Competitive Pay: We offer competitive salaries that reflect your skills and experience. * Comprehensive Benefits: Enjoy health, dental, and vision insurance, retirement plans, and paid time off. * Career Development: We prioritize employee growth and provide training programs to help you advance your career. * Inclusive Culture: blithequark is committed to creating a diverse and inclusive work environment that fosters creativity and innovation. * Employee Discounts: Enjoy discounts on food and other perks as a part of our team. **Work Environment and Company Culture** Our remote work environment allows you to work from the comfort of your own home, while still being part of a dynamic and collaborative team. We prioritize work-life balance and offer flexible scheduling to ensure you can meet your personal and professional goals. Our company culture is built on a foundation of empathy, respect, and open communication. We encourage creativity, innovation, and continuous learning, and we're committed to creating a workplace where everyone feels valued and supported. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. We offer a range of training programs, workshops, and mentorship opportunities to help you advance your career and achieve your goals. Whether you're looking to move into a leadership role or develop new skills, we're committed to supporting your professional growth. **Compensation, Perks, and Benefits** We offer a competitive salary and a range of benefits to support your physical, mental, and financial well-being. Our comprehensive benefits package includes: * Health, dental, and vision insurance * Retirement plans * Paid time off * Flexible scheduling * Employee discounts on food and other perks * Opportunities for career growth and development **How to Apply** If you're passionate about delivering exceptional customer service and want to join a vibrant team at blithequark, we encourage you to apply today! Show us your enthusiasm for customer care and become part of our mission to connect customers with their favorite meals. To apply, please submit your application through our website. We look forward to reviewing your application and learning more about your qualifications and experience. Apply To This Job Apply for this job