**Experienced Full Stack Customer Support Manager – Disney Getaway Club Operations**

Are you a seasoned customer support professional with a passion for delivering exceptional experiences? Do you have a knack for leading high-performing teams and driving business growth? If so, we invite you to join the esteemed team at blithequark as an Experienced Full Stack Customer Support Manager for the Disney Getaway Club. **About blithequark** blithequark is a leading innovator in the entertainment and hospitality industry, renowned for its commitment to delivering magical experiences to millions of guests worldwide. As a member of our team, you'll be part of a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. Our mission is to create unforgettable memories for our guests, and we're looking for talented individuals like you to help us achieve this goal. **Job Summary** As the Business Backing and Administrations Supervisor for the Disney Getaway Club, you will lead a team of DVC Cast Individuals, providing direction, mentorship, and guidance to ensure exceptional customer experiences across various touchpoints. You will be responsible for regulating the work requirements and management of the DVC Sales Association, while also collaborating with cross-functional teams to drive business growth and improve operational efficiency. **Key Responsibilities** * Lead multiple aspects of the business, including various Business Bases on Disney Property, virtually, and on board Disney Journey Line, ensuring the establishment and resources are effectively maintained. * Provide direction and mentorship to the Activities group, empowering them to achieve higher levels of service for both Cast and Guests. * Actively convey team expectations, manage team performance, and assess individual contributions to drive improvements in operational effectiveness. * Focus on enhancing the guest experience and optimizing resource utilization, with an emphasis on the sales process, customer engagement, and conversion system, ensuring that insurance materials and production components align with this objective. * Carry out essential projects while promoting a positive approach to change management among Cast members in a dynamic, high-paced work environment with shifting needs. * Collaborate with leaders from Non-Task offices to provide valuable insights and direction to the Sales and Lead Age group working within the Business Activity, including DVC Partners and DVC Advisors to ensure that training and development initiatives are in sync with performance feedback. * Oversee and organize DVC's presence on Disney Journey Line, including transportation coordination factors, guest communication, and integration with the voyage line's operations. * Regulate virtual event productions, ensuring consistent communication and integration of virtual sales activities, while also streamlining the use of technology for training and development purposes. * Collaborate with task groups at Walt Disney World Resort to align sales strategies, infrastructure requirements, and guest experience improvements. * Ensure that the fundamental infrastructure, both physical and mechanical, is established to support sales activities across various areas. * Collaborate with production teams to create compelling insurance materials that support sales efforts and enhance the guest experience. **Essential Capabilities** * 2+ years of experience supporting outreach group tasks * Understanding of the sales cycle, including customer engagement and conversion process * Understanding of work and evaluating functionality crucial for managing operational assets * Ability to identify, develop, and invest in talent within your team to promote commitment, collaboration, and overall job satisfaction * Ability to lead and direct Cast performance and drive operational improvements * Commitment to diversity and promoting a comprehensive workplace * Ability to collaborate with partners and provide solutions that align key objectives and support dynamic processes * Capability in focusing on and managing projects and deadlines in a dynamic and constantly evolving environment * Capability in working with presentations before groups * High-level capability in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint * Available to travel and work on-site at Disney Journey Line * Ability to be adaptable with work schedule, including evenings, weekends, and holidays **Favored Capabilities** * 2+ years of experience as a Guest Experience Manager * Knowledge of Walt Disney World strategies and techniques * Labor force Management Experience * Experience with continuous improvement processes * Experience in actually managing vendor relationships * Capability in using software like Avaya/Telecom and customer relationship management (CRM) programs * Experience with IT systems to plan virtual show meetings **Why Join blithequark?** * Competitive salary and benefits package * Opportunity to grow your career in a dynamic and inclusive workplace culture * Collaborative and supportive team environment * Professional development and training opportunities * Recognition and rewards for outstanding performance * Flexible work arrangements, including remote work options * Access to exclusive employee benefits and perks **How to Apply** If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we invite you to submit your application today. Join our team and be part of a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. Apply now to become an Experienced Full Stack Customer Support Manager for the Disney Getaway Club at blithequark. Apply To This Job Apply for this job