**Remote Customer Service Representative – Thriving at Home with blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, team-oriented environment where growth and development are encouraged? Look no further! blithequark is seeking a talented Remote Customer Service Representative to join our friendly team, starting April 17, 2024. **About blithequark** blithequark is a forward-thinking organization that values innovation, collaboration, and customer satisfaction. Our mission is to provide top-notch service to our clients, and we're committed to fostering a culture of excellence, inclusivity, and continuous learning. As a Remote Customer Service Representative, you'll be part of a vibrant community that's dedicated to making a positive impact. **Why Join blithequark?** * **Work from Home**: Enjoy the flexibility and comfort of working from your own home, with a dedicated workspace that's tailored to your needs. * **Paid Training**: Receive comprehensive training and onboarding to ensure you're equipped with the skills and knowledge required to excel in your role. * **Team-Oriented Work Environment**: Collaborate with a diverse and dynamic team that's passionate about delivering exceptional customer experiences. * **Growth Opportunities**: Develop your skills and advance your career with the potential to be considered for career advancement directly with our clients after 6 months of employment. * **Commission Opportunity**: Earn a competitive commission on top of your hourly wage, based on your performance and sales achievements. * **Comprehensive Benefits Package**: Enjoy a range of benefits, including medical, dental, and vision coverage, 401k retirement plan with employer matching, paid time off, and paid holidays. **Key Responsibilities** As a Remote Customer Service Representative, you'll be responsible for: * **Assisting Customers**: Provide exceptional support to customers, addressing their inquiries, concerns, and needs in a timely and professional manner. * **Documenting Account Information**: Accurately document and input customer account information into our client system, ensuring seamless data management. * **Providing Detailed Explanations**: Offer clear, concise explanations of account status and inquiries to customers, ensuring they're informed and satisfied. * **Adhering to Regulations**: Comply with State and Federal regulations related to your job duties, maintaining the highest standards of integrity and professionalism. * **Handling Delinquent Accounts**: Assist customers with delinquent accounts, following various state guidelines to ensure timely resolution. * **Discussing Additional Products and Services**: Consistently discuss additional product and service offerings with customers on qualified calls, driving sales and revenue growth. * **Utilizing Exceptional Communication Skills**: Employ exceptional communication skills to fulfill both client and customer goals, ensuring seamless collaboration and resolution. **Key Results Areas** As a Remote Customer Service Representative, you'll be measured on the following key results areas: * **Maintaining Average Inbound Handle Time**: Ensure efficient call handling, meeting or exceeding our target average inbound handle time. * **Achieving Quality Assurance Goals**: Consistently meet or exceed quality assurance standards, ensuring exceptional customer experiences. * **Adhering to Production Measures**: Meet or exceed production measures, including time spent on calls, schedule adherence, and other key performance indicators. **Ideal Candidate Qualifications** We're looking for a detail-oriented, organized, and professional individual with: * **One to Two Years' Experience**: Previous experience working in a call center environment, with a strong focus on customer service and communication. * **Microsoft Application Proficiency**: Proficiency in Microsoft applications, with the ability to learn software applications quickly. * **High School Graduate or Equivalent**: A high school graduate or equivalent, with a strong foundation in communication, problem-solving, and customer service. * **Strong Focus on Shift Attendance**: A strong focus on exemplary shift attendance, with a commitment to meeting or exceeding attendance standards. **Technical Requirements** For remote positions, we require: * **Broadband Internet Connection**: A broadband internet connection with a minimum speed of 25 mbps download and 20 mbps upload. * **Hard Wired Connection**: A hard-wired connection, with no Wi-Fi or Wi-Fi hotspots. * **Camera Requirements**: Cameras are required to be on during training from start to end of each shift (not including breaks and lunches). **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds, experiences, and perspectives. **Application Process** To apply for this exciting opportunity, please submit your application through our website. Within 24 hours of submitting your application, you'll receive an invite to complete a Verint Intelligent interview. Completion of the Verint interview is required to be considered for this position. **Seize This Opportunity!** Don't miss out on this chance to make a significant impact and join our thriving team at blithequark. Apply now and take the first step towards a rewarding new role! Apply To This Job Apply for this job