Experienced Remote Customer Service Representative and Dispatcher – Delivering Exceptional Support and Solutions in a Dynamic Environment

Welcome to blithequark

At blithequark, we are passionate about providing top-notch customer service and long-term solutions to our clients. As a locally operated company specializing in plumbing, heating, electrical drain cleaning, sewer repair, and gas work, we have been committed to excellence since 2010. Our team of service experts is dedicated to understanding and meeting the unique needs of our customers, ensuring complete satisfaction with the services they receive. We pride ourselves on being a close-knit community that values empowerment, constant learning, and growth. If you are a motivated and customer-focused individual looking to make a difference in the lives of customers, blithequark is the perfect place for you.

About the Role

We are seeking an experienced Remote Customer Service Representative and Dispatcher to join our dynamic team. As a Customer Service Representative and Dispatcher, you will play a vital role in handling customer inquiries and concerns, providing support and solutions to ensure customer satisfaction, and managing and coordinating service appointments for our plumbing, heating, drain cleaning, electrical, sewer repair, and gas work services. This is a full-time remote role that requires excellent customer service skills, the ability to work independently, and a strong commitment to delivering exceptional service.

Key Responsibilities

• Customer Service: Providing exceptional customer service to address inquiries, resolve issues, and ensure overall customer satisfaction. You will serve as the first point of contact for customers, demonstrating professionalism, empathy, and a dedication to meeting their needs.
• Dispatching: Coordinating with our team of service technicians to schedule appointments, dispatch service calls, and ensure timely responses to customer requests. You will be responsible for efficiently routing technicians to job sites and optimizing their schedules to maximize productivity.
• Communication: Facilitating clear and effective communication between customers and service technicians, ensuring that all parties are informed of appointment details, service updates, and any other relevant information.
• Problem-Solving: Proactively identifying and resolving any issues or challenges that may arise during the service process, demonstrating resourcefulness and a commitment to delivering exceptional service.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Strong Communication Skills: Excellent verbal and written communication skills, with a professional and courteous demeanor.
• Service Titan Savvy: Familiarity with Service Titan or similar software applications.
• Customer Service Skills: Exceptional customer service skills, including the ability to empathize with customers and address their concerns effectively.
• Organizational and Multitasking Abilities: Strong organizational and multitasking abilities, with a keen attention to detail and the ability to prioritize tasks in a fast-paced environment.
• Computer Proficiency: Proficiency in using computer systems and software applications, including CRM systems and dispatching software (training will be provided).

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Previous Experience: Previous experience in customer service, dispatching, or a related field.
• Industry Knowledge: Familiarity with the plumbing, heating, electrical, or construction industry.
• Certifications or Training: Relevant certifications or training in customer service, dispatching, or a related field.

What We Offer

At blithequark, we are committed to providing our employees with a supportive and dynamic work environment that fosters growth, development, and success. We offer:

• Plenty of Advancement Opportunities: Opportunities for career advancement and professional growth.
• Paid Training: Comprehensive paid training programs to help you develop your skills and knowledge.
• Growth Opportunities: Opportunities for personal and professional growth, including leadership development and mentorship programs.
• Paid Birthday: A paid birthday to celebrate your special day.
• Competitive Compensation and Benefits: A competitive salary and benefits package, including health insurance, retirement plans, and paid time off.

Our Culture

At blithequark, we pride ourselves on our close-knit community and commitment to empowerment, constant learning, and growth. We believe in:

• Empowering Our People: Empowering our employees to take ownership of their work and make decisions that drive success.
• Constant Learning: Providing opportunities for continuous learning and development, including training programs, workshops, and conferences.
• Growth and Development: Fostering a culture of growth and development, including opportunities for career advancement and professional growth.
• Work-Life Balance: Encouraging a healthy work-life balance, including flexible working hours and remote work options.

How to Apply

If you are a motivated and customer-focused individual looking to join a dynamic team, we want to hear from you! Please submit your resume and a brief cover letter outlining why you are interested in the position of Remote Customer Service Representative and Dispatcher at blithequark. You can apply online or send your resume to our recruitment team.

We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. We look forward to receiving your application and discussing how you can contribute to our team's success.