Experienced Remote Customer Service Representative - Group Benefits and Insurance Support Specialist

Welcome to blithequark

At blithequark, we are passionate about making a difference in the lives of our customers and employees. As a leading insurance company, we go beyond coverages and policies to provide exceptional service and support. Our Group Benefits division is dedicated to providing businesses with necessary services, including administrative, billing, and technical support for our portals that include Short Term Disability, Long Term Disability, Life, and Supplemental Life products. We are a dynamic and fast-growing segment of blithequark's business, and we are looking for talented individuals to join our team.

About the Role

We are seeking an experienced Remote Customer Service Representative to join our team. As a Remote Customer Service Representative, you will be responsible for providing exceptional customer service to our internal customers, responding to benefit questions, and resolving technical issues. You will be working in a fast-paced environment, navigating multiple programs, and effectively using online resources to complete customers' requests. If you are a motivated and customer-focused individual with a strong technical skillset, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Demonstrate ability to be tech-savvy to assist customers with website and troubleshoot technical issues
• Build rapport and maintain positive relationships with our internal customers
• Take inbound customer calls using active listening skills, understanding their individual needs, personalizing a solution of value, and creating a memorable customer experience
• Work customer emails in between inbound customer calls, utilizing critical thinking skills and attention to detail
• Respond to benefit questions (Short Term Disability, Long Term Disability, Life, Supplemental Life products) and billing/administrative questions
• Adhere to established compliance and performance processes, provided both verbally and written
• Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage knowledge and resources to provide the appropriate solutions
• Take ownership to ensure that we go above and beyond to service each customer's need, utilizing every touch point as an opportunity to build value and the blithequark brand

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Strong technical skills with the ability to troubleshoot complex technical issues and provide the reason/resolution in simple terms to our customers
• Ability to empathize with customers and provide exceptional customer service
• A demonstrated background in customer service, insurance, retail, sales, or a related field
• The ability to work in a fast-paced environment, navigate multiple programs, and effectively use online resources to complete customers' requests
• Excellent communication skills to develop and enhance strong impactful customer relationships, including written and verbal communication
• Strong customer service skills with a focus on delivering high customer value
• Strong skills in all basic computer applications (Microsoft Outlook, Word, Excel, PowerPoint, etc.)
• Bilingual (Spanish/English) is preferred but not required

Technical Requirements

To perform this role, you will need to have the following technical requirements:

• High-speed broadband internet service (we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem, and Satellite)
• Internet provider-supplied modem/router/gateway is hardwired to the blithequark-issued computer with an Ethernet cable
• 100MB download/10MB upload
• Genesys softphone and Citrix/ATO users
• Frequent Teams video conferences, as well as those who download/upload large file content throughout the workday

What We Offer

At blithequark, we offer a competitive salary range of $40,685 - $61,027 per year, depending on experience and performance. In addition to our competitive salary, we offer a range of benefits, including:

• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition
• Comprehensive health and wellness programs
• Retirement savings plans
• Paid time off and holidays
• Opportunities for career growth and development

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs, including:

• Onboarding and orientation programs
• Technical training and certification programs
• Leadership development programs
• Mentorship and coaching programs
• Opportunities for career advancement and promotion

Company Culture

At blithequark, we are proud of our company culture, which is built on the values of:

• Integrity
• Respect
• Empathy
• Innovation
• Teamwork

We believe that our employees are our greatest asset, and we are committed to creating a work environment that is inclusive, supportive, and empowering. We offer a range of programs and initiatives to support the well-being and success of our employees, including employee resource groups, diversity and inclusion programs, and community outreach initiatives.

How to Apply

If you are a motivated and customer-focused individual with a strong technical skillset, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, including women, minorities, veterans, and individuals with disabilities. We are committed to creating a work environment that is inclusive, supportive, and empowering, and we believe that our employees are our greatest asset.