Experienced Remote Customer Technical Support Specialist – Delivering Exceptional Customer Experiences through Technical Expertise and Empathy

Welcome to blithequark

At blithequark, we are passionate about making a real impact in people's lives. As a leading provider of innovative solutions, we help protect and connect families, businesses, and communities every day. Our mission is clear: we help save lives for a living. If you're looking for a career where you can make a difference, join our team today and put purpose behind your paycheck. With a history of innovation and a commitment to excellence, blithequark is the perfect place to grow your career and be part of a dynamic team that values diversity, inclusivity, and employee satisfaction.

Company Overview

blithequark has been at the forefront of innovation for years, delivering cutting-edge products and services that help protect life and valuables. Our continuous innovation, advanced technology, and strategic partnerships enable us to stay ahead of the curve and provide our customers with the best possible solutions. As a company, we are committed to upholding a rewarding work experience for all our team members, providing opportunities for growth, development, and career advancement. Our culture is built on empathy, teamwork, and a passion for customer service, making us an ideal employer for those who share our values.

Position Summary

We are seeking a highly skilled and experienced Remote Customer Technical Support Specialist to join our team. As a key member of our Customer Technical Support Team, you will be responsible for providing exceptional technical support to our residential and small business customers, resolving technical issues, and delivering outstanding customer experiences. If you are a problem-solver with a passion for customer service, a strong technical background, and excellent communication skills, we want to hear from you. This is an exciting opportunity to work with a leading company, develop your skills, and advance your career in a dynamic and supportive environment.

Key Responsibilities

• Able to self-manage and work independently in a fast-paced, constantly changing environment
• Able to multitask across multiple systems and applications
• Receive customer inbound phone calls for various technical issues, providing technical assistance and customer education
• Troubleshoot customer technical issues using guided workflows, with the goal of resolving issues on the first call
• Present our Virtual Service Call process, saving customers time and money when possible
• Assist customers with scheduling an onsite Technician visit when required, after positively positioning Virtual and self-serve options
• Provide excellent customer interactions and experiences, using empathy, soft skills, and connecting with customers
• Maintain a private, quiet, and distraction-free workspace that meets company standards, with adequate internet bandwidth to perform the role
• Demonstrate a passion for customer service and ownership of the customer experience, including comprehensive issue resolution
• Be fluid with changes and receptive to feedback, with a focus on ongoing performance improvements and technological enhancements

Qualifications and Requirements

To be successful in this role, you will need:

• High school diploma or equivalent
• Troubleshooting skills and experience
• Strong organizational skills and attention to detail
• Excellent communication skills, both verbal and written
• Reliable, dependable, and able to work independently
• Ability to empathize and connect with customers, with a strong focus on customer satisfaction
• Ability to multitask with ease, prioritize tasks effectively, and be a self-starter
• Demonstrated problem-solving and customer de-escalation skills

Experience and Skills

We are looking for candidates with:

• Minimum of one (1) year of customer service experience, preferably in a technical support role
• Technical experience, although not required, is a plus
• Excellent communication skills, with the ability to type at least 35 wpm
• Intermediate knowledge of computer applications and software
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively

What's in it for You?

At blithequark, we offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You will play an important role in saving lives for a living, and we will provide you with the necessary equipment, resources, and training to be successful in your role. Our benefits package includes:

• Competitive hourly rate, with opportunities for incremental increases
• Access to healthcare benefits, 401(k) plan, and company match
• Short-term and long-term disability coverage, life insurance, and wellbeing benefits
• Paid time off, with up to 120 hours in the first year, and increased accrual rates after the first year
• Six paid holidays
• Opportunities for career growth, development, and advancement
• Tuition reimbursement for academic pursuits, adoption assistance, volunteer opportunities, childcare and eldercare resources, and more

Work Environment and Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. Our culture is built on empathy, teamwork, and a passion for customer service, making us an ideal employer for those who share our values. We are committed to diversity, inclusivity, and employee satisfaction, and we strive to ensure every employee and applicant feels valued. Our remote work options provide flexibility and work-life balance, and our comprehensive benefits package supports your overall wellbeing.

How to Apply

If you are a motivated and experienced customer technical support specialist looking for a new challenge, please apply now. We are excited to hear from you and explore how you can contribute to our team's success. Don't miss out on this exciting opportunity to join a leading company and advance your career in a dynamic and supportive environment.

Your Future Starts Here

Apply now and take the first step towards a rewarding and challenging career with blithequark. We look forward to hearing from you and welcoming you to our team.