Experienced Bilingual Remote Outbound Sales and Customer Service Representative – Driving Health and Wellness Through Exceptional Client Engagement

Introduction to blithequark

At blithequark, we are passionate about empowering individuals to make positive changes in their lives, particularly in the realm of health and wellness. Our mission is to provide accessible, high-quality services that support people in achieving their wellness goals. As a leader in the health and wellness industry, we are committed to delivering exceptional customer experiences that foster long-term relationships and drive meaningful outcomes. If you share our passion for health, wellness, and exceptional customer service, we invite you to join our team as a Remote Outbound Sales and Customer Service Representative.

Job Overview

In this dynamic role, you will serve as the first point of contact for potential new members, educating them on the benefits of our services and the value of meeting with a Registered Dietitian. Your primary objective will be to make high-volume outbound calls to eligible candidates, explaining our services, addressing questions and concerns, and signing them up for packages that align with their needs. As a bilingual representative, you will have the opportunity to connect with individuals from diverse backgrounds, leveraging your excellent communication skills to build trust and drive engagement.

Key Responsibilities

• Make an average of 70+ high-volume outbound calls per day to potential new members, explaining the benefits of our services and the value of meeting with a Registered Dietitian
• Follow a call script while maintaining a natural, engaging tone, ensuring that each interaction feels personalized and authentic
• Set up packages of appointments with Registered Dietitians, addressing any questions or concerns that members may have about tele-nutrition
• Escalate any issues to the team leader as needed, demonstrating strong problem-solving skills and a commitment to resolving challenges efficiently
• Utilize your excellent communication skills to connect with individuals from diverse backgrounds, building trust and driving engagement through exceptional customer service

Essential Qualifications

• Minimum of 6 months of experience working remotely in a customer service, outbound sales, or outbound support role
• Experience in a high-volume outbound calling role, with the ability to make 75+ calls per day without getting burned out
• Experience using a MacBook or iMac (Apple laptop/Desktop) in a professional work environment
• Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds
• Strong organizational and time management skills, with the ability to balance multiple responsibilities and priorities
• Ability to work independently but efficiently from home, with reliable personal computer/laptop running Windows 11 or MacOS 12.7.4 or higher
• Bilingual in English and Spanish, with the ability to communicate effectively in both languages

Preferred Qualifications

• Experience with Zendesk or Athena Health, with a strong understanding of customer relationship management (CRM) systems
• Proficient in Google Suite applications, with the ability to leverage technology to drive efficiency and productivity
• Previous experience working in a healthcare/wellness company, or a strong passion for health, wellness, and fitness, with a desire to make a positive impact in the lives of others

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our team members. As a Remote Outbound Sales and Customer Service Representative, you will have access to ongoing training and coaching, with opportunities to develop your skills and advance your career. Our dynamic and supportive work environment encourages collaboration, creativity, and innovation, providing a platform for you to thrive and make a meaningful contribution to our team.

Work Environment and Company Culture

blithequark is a vibrant and inclusive community that values diversity, equity, and inclusion. We believe in fostering a positive and supportive work environment that encourages collaboration, creativity, and growth. As a remote team member, you will be an integral part of our virtual community, with opportunities to connect with colleagues and contribute to our mission. Our company culture is built on a foundation of respect, empathy, and open communication, providing a platform for you to thrive and make a meaningful impact.

Compensation, Perks, and Benefits

As a Remote Outbound Sales and Customer Service Representative at blithequark, you will be eligible for a competitive compensation package, including a hourly rate of $17/hr. Our benefit packages are designed to support the well-being and financial security of our team members, with options including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. You will also be entitled to paid sick leave and/or other paid time off as provided by applicable law, ensuring that you have the support and resources you need to thrive in your role.

Conclusion

If you are a motivated and compassionate individual with a passion for health, wellness, and exceptional customer service, we invite you to join our team at blithequark as a Remote Outbound Sales and Customer Service Representative. With a competitive compensation package, ongoing training and coaching, and a dynamic and supportive work environment, this role offers a unique opportunity to make a meaningful impact in the lives of others while advancing your career. Apply now to take the first step towards a rewarding and challenging role that aligns with your values and passions.