Experienced Remote Part-Time Tier 1 Customer Support Specialist - Afternoon - Contractor for Global Executive Development Programs

Introduction to blithequark

At blithequark, we are passionate about delivering career-enhancing programs for leaders and creating meaningful impact for enterprises. In partnership with the world's top business schools, we provide a unique opportunity for professionals to grow and develop in their careers. As a rapidly growing company, we are committed to hiring talented, diverse, and mission-driven individuals who share our vision and values. If you are looking for a challenging and rewarding role that offers flexibility and opportunities for growth, we encourage you to apply for our Remote Part-Time Tier 1 Customer Support Specialist position.

Job Overview

We are seeking a highly motivated and experienced customer support specialist to join our team as a Remote Part-Time Tier 1 Customer Support Specialist. As a virtual-based contractor, you will be responsible for providing quick and effective service to worldwide participants in our executive development programs. This role requires a strong and diverse skillset, including excellent communication and technical skills, as well as the ability to work independently and as part of a team.

Key Responsibilities

• Provide exceptional customer support to participants in our executive development programs via email, chat, phone, and web-based tools
• Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios
• Promptly escalate more complex problems to appropriate internal team members
• Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content, and technical products (with training)
• Continuously endeavor to improve the quality of our support and service, both internally and externally
• Monitor live online video conferencing events and provide live immediate assistance to participants

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• 1-3 years of work experience, preferably with a SaaS company or a product/technology division
• Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus
• Strong communication skills, both written and verbal, that recognize and adapt to the wide range of blithequark participants
• Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g., Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software is required
• Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment
• Writing/reading/speaking fluency in other languages outside of English; familiarity with video conferencing technology and related desktop support (fluency in Spanish, French, or Japanese is preferred)

Preferred Qualifications

• Experience working in a customer-facing role, preferably in a SaaS or technology company
• Knowledge of executive development programs and adult learning principles
• Familiarity with video conferencing technology and related desktop support
• Experience with help desk software and CRM systems

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong technical skills, including proficiency in Microsoft Office and Google Suite
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Remote Part-Time Tier 1 Customer Support Specialist, you will have access to:

• Professional development opportunities, including training and mentorship
• Opportunities to work on a variety of projects and programs
• A collaborative and dynamic work environment
• Flexible work arrangements, including remote work options
• Access to our executive development programs and courses

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in fostering a work environment that is collaborative, dynamic, and supportive. As a Remote Part-Time Tier 1 Customer Support Specialist, you will be part of a team that values:

• Diversity, equity, and inclusion
• Open communication and transparency
• Collaboration and teamwork
• Innovation and creativity
• Professional development and growth

Compensation, Perks, and Benefits

We offer a competitive salary package, commensurate with experience, as well as a range of perks and benefits, including:

• Flexible work arrangements, including remote work options
• Access to our executive development programs and courses
• Opportunities for professional development and growth
• Comprehensive wellness benefits, including medical, dental, and vision plans
• Generous paid time off and holiday policies

Conclusion

If you are a motivated and experienced customer support specialist looking for a challenging and rewarding role, we encourage you to apply for our Remote Part-Time Tier 1 Customer Support Specialist position. At blithequark, we are committed to providing our employees with opportunities for growth and development, as well as a positive and inclusive company culture. Don't miss out on this exciting opportunity to join our team and contribute to the success of our executive development programs.

Apply now to take the first step in your new career with blithequark!