Experienced Account Manager Customer Success Professional for E-commerce Industry Growth and Development – Remote Opportunity

Introduction to blithequark

At blithequark, we are passionate about making a tangible difference in the lives of our clients and customers. As a rapidly growing company, we are dedicated to helping Amazon vendors and sellers grow their Amazon business and manage their day-to-day operations, catalog, and marketing activities. With a strong focus on innovation and customer satisfaction, we are seeking an experienced Account Manager Customer Success professional to join our team and contribute to our mission of changing the way brands handle their retail and e-commerce business globally.

About blithequark

blithequark is a 5-year-old start-up that has experienced remarkable growth, with a 300% increase in the past 2 years. Our team is comprised of passionate and hard-working individuals who are dedicated to delivering exceptional results and providing outstanding customer service. We believe in fostering a culture of diversity, inclusivity, and continuous learning, and we are committed to creating a work environment that is supportive, collaborative, and fun.

Job Overview

We are seeking an experienced Account Manager Customer Success professional to join our team in a 100% remote capacity. As an Account Manager Customer Success at blithequark, you will be responsible for building and maintaining strong, long-lasting client relationships, identifying new business opportunities, and ensuring that our clients achieve their desired outcomes through our solutions. You will work closely with our internal teams, including marketing, product development, and customer support, to ensure a seamless client experience and drive business growth.

Key Responsibilities

• Client Relationship Management: Build and maintain strong, long-lasting client relationships through regular communication and exceptional service.
• Sales Management: Identify new business opportunities, upsell and cross-sell products/services, and achieve sales targets.
• Customer Success: Ensure clients achieve their desired outcomes through our solutions, leading to high satisfaction and retention rates.
• Account Strategy: Develop strategic account plans to drive client success and business growth.
• Performance Tracking: Monitor and analyze key performance indicators (KPIs) to measure success and identify areas for improvement.
• Problem Resolution: Address client issues promptly and effectively, ensuring a high level of client satisfaction.
• Market Insights: Stay updated with the latest trends and developments in the e-commerce industry to provide informed recommendations to clients.
• Collaboration: Work closely with internal teams, including marketing, product development, and customer support, to ensure a seamless client experience.

Qualifications

To be successful in this role, you will need to have a minimum of 5+ years of experience in an account management, sales, or customer success role within the e-commerce industry. A Bachelor's degree in business, marketing, or a related field is required, and an advanced degree is a plus. You will also need to have a strong understanding of the e-commerce landscape, including market trends, competitive dynamics, and key players.

Essential Skills and Competencies

• Strong sales skills, with a proven track record of achieving sales targets and driving revenue growth.
• Excellent customer focus, with a demonstrated ability to manage client relationships and deliver exceptional customer service.
• Strong analytical and problem-solving abilities, with the ability to analyze data and make informed decisions.
• Excellent verbal and written communication skills, with the ability to communicate effectively with clients and internal teams.
• Flexibility, with a willingness to work the night shift to support international clients.
• Tech savviness, with proficiency in CRM software, e-commerce platforms, and other relevant tools.

Career Growth Opportunities

At blithequark, we are committed to providing our employees with opportunities for growth and development. As an Account Manager Customer Success, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the growth and success of our company. We believe in promoting from within and providing our employees with the support and resources they need to achieve their career goals.

Work Environment and Company Culture

At blithequark, we believe in fostering a culture of diversity, inclusivity, and continuous learning. We are a results-oriented company that values innovation, creativity, and teamwork. Our work environment is supportive, collaborative, and fun, and we are committed to creating a positive and productive work environment that allows our employees to thrive. We believe in recognizing and rewarding outstanding performance, and we offer a range of benefits and perks to our employees, including competitive salaries, flexible working hours, and opportunities for professional development.

Compensation and Benefits

We offer a competitive salary and benefits package to our employees, including flexible working hours, opportunities for professional development, and a range of perks and benefits. We believe in recognizing and rewarding outstanding performance, and we are committed to providing our employees with the support and resources they need to achieve their career goals.

Conclusion

If you are a motivated and experienced Account Manager Customer Success professional looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are passionate about making a tangible difference in the lives of our clients and customers, and we are committed to providing our employees with opportunities for growth and development. Don't miss out on this opportunity to join our team and contribute to our mission of changing the way brands handle their retail and e-commerce business globally. Apply now and take the first step towards an exciting and rewarding career with blithequark.

How to Apply

Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! We look forward to hearing from you and exploring how you can contribute to the success of blithequark.