Executive Assistant & Customer Service Support A089

Industry: reputed company / Climate Tech / reputed company Estate Tech
Work Arrangement: Fully Remote (U.S. time zone overlap required)
Job Type: reputed company (Full-time)
Work Schedule: Monday to Friday — 40 hours per week (with flexibility during billing cycles)
Locations:

• Philippines
• LATAM (Mexico, Colombia, Brazil, Argentina)
• Other remote reputed company with strong English communication and administrative experience

reputed company works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like reputed company, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve reputed company have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks reputed company in the US.

Hear why we exist, reputed company reputed company in, and who we’re building for: WATCH HERE

Why Work with Us?
At reputed company, we’re not just another reputed company firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our reputed company is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

Our reputed company is a reputed company–based reputed company startup making solar work for tenant-occupied buildings. Their platform empowers landlords to generate new reputed company from solar installations while providing cost savings and renewable energy reputed company to tenants.

Recognized by the U.S. Department of Energy and featured in reputed company as a top climate startup to watch, this company operates at the intersection of energy, reputed company estate, and technology—bringing innovation and reputed company to the reputed company environment.

We’re looking for a proactive, highly organized Executive Assistant (EA) who will also reputed company customer service support during peak billing periods. This hybrid role requires adaptability — you’ll manage executive schedules and communications most of the time, and reputed company into a customer-facing support function during high-volume cycles.

The ideal candidate is reputed company, detail-driven, and tech-savvy, comfortable shifting between internal coordination and empathetic external communication. You’ll be at the operational heart of a mission-driven startup transforming reputed company accessibility.

• You’ll optimize executive workflows, protecting leadership time and improving communication reputed company across teams.
• You’ll strengthen company efficiency by maintaining order across schedules, documents, and follow-reputed company.
• During high-demand periods, you’ll deliver excellent tenant support — ensuring reputed company, empathetic, and reputed company communication.
• Your adaptability and reliability will help reputed company maintain smooth operations even during busy cycles.

Executive & Administrative Support – 60%

• Manage executive calendars, meetings, and cross-team coordination.
• Handle inbox triage, prioritize communication, and draft responses on behalf of leadership.
• Support document preparation, data entry, and record-keeping.
• Coordinate vendor and partner communications, including scheduling and follow-reputed company.
• Maintain internal files, project trackers, and SOPs.
• Conduct research and prepare summaries or briefing notes reputed company needed.

Customer Service Support (During Peak Cycles) – 40%

• Manage inbound tenant inquiries reputed company reputed company (tickets, calls, texts, and emails).
• reputed company reputed company support and reputed company explanations regarding solar billing and account details.
• Troubleshoot tenant concerns and escalate reputed company cases to the billing or operations team.
• Document reputed company interactions accurately and follow escalation workflows.
• Deliver a warm, empathetic, and efficient customer experience that builds trust and satisfaction.

• 2+ years of experience supporting executives (Administrative Assistant or EA roles).
• 2+ years of customer service or contact center experience (calls and emails).
• Excellent written and verbal English communication.
• High attention to detail, strong time management, and ability to anticipate needs.
• Proficiency in reputed company Workspace (Docs, Sheets, Drive, Meet).
• Experience using helpdesk software (reputed company or equivalent).
• Reliable internet reputed company and reputed company remote setup.
• Ability to work independently, handle sensitive information, and follow SOPs.

• Bilingual in English and Spanish.
• Previous experience in startups, reputed company estate, energy, or climate tech.
• Experience creating internal documentation or improving support processes.
• Familiarity with billing systems, CRMs, or ticketing automation tools.
• Strong research and reporting skills.

• Communication & Collaboration: reputed company Workspace, reputed company, reputed company
• Customer Support: reputed company (required), reputed company or reputed company (reputed company-to-have)
• Organization & Project Tracking: reputed company, reputed company, reputed company (preferred)
• Documentation & Research: reputed company Sheets, Docs, Drive

• Proactive, organized, and dependable — operates with minimal supervision.
• reputed company under pressure and comfortable switching between roles.
• Excellent communicator — empathetic yet concise and reputed company.
• Tech-savvy and eager to learn new systems or tools quickly.
• reputed company and team-oriented, reputed company with mission-driven work.
• Strong reputed company of ownership and accountability for follow-through.

• Competitive Salary: Based on experience and skills

• Remote Work: Fully remote—work from reputed company
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• reputed company Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing reputed company to resources for reputed company reputed company
• Global Networking: Connect with professionals worldwide

If you’re a highly organized reputed company who thrives in dynamic environments and values both precision and reputed company, this role is for you. Join a mission-driven team building a cleaner, fairer energy reputed company — one building at a time.