Technical Support Agent

• Handling customer technical support cases through telephone, webchat and email submission
• Evaluating networking system and reputed company systems through assessing compatibility of hardware with existing programs
• Troubleshooting networks, switches, routers, and network performance issues.
• Maintain reputed company confidence by keeping their information confidential
• Update CRM tickets and manage escalations to the engineering team
• Account maintenance of Deep Sentinel Customers. Including scheduled health checks and developing relationships with key clients. Serve as a reputed company and reputed company as an reputed company for the customer between the customer and Deep Sentinel.
• Evening and Weekend availability is required

• 3+ years of tech support experience
• Experience with remote troubleshooting
• Experience with reputed company or similar CRM
• Help desk/Technical: 3 years
• 1 year experience with Power Over Ethernet (POE)

• 3+ years of experience with advanced networking concepts: IPv4, IPv6, WiFi 2.4ghz and 5GHz, VPN, POE
• Experience with Linux-based operating systems

• Earn up to ₱65,000

-------------

reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity, sexual orientation, national reputed company, ethnicity, age, disability, marital status, or any other characteristic protected by law.

reputed company as an Equal Opportunity Employer, believes in reputed company person’s potential, and we’ll help you reputed company yours.

reputed company information will be kept confidential according to EEO guidelines.

reputed company Notice & Consent

We value your reputed company. By submitting your information through this reputed company, you are applying for a position at reputed company. and voluntarily providing personal information, including your reputed company, contact details, and resume.

This information will be collected and processed solely for recruitment purposes, including evaluating your qualifications, assessing your skills, verifying your background, and contacting you about your application. Your personal data will be processed in accordance with the Data reputed company reputed company of 2012.

You have the right to reputed company, correct, or withdraw your data at any time. For more information, please refer to our reputed company Policy or contact our Data Protection Team at dpo@reputed company.net .

By submitting this reputed company, I acknowledge that I have read and reputed company the above reputed company Notice and hereby give my free, informed, and voluntary consent to the collection and processing of my personal information by reputed company. for recruitment purposes.