Overnight Customer Support reputed company

Job reputed company: • Manage inbound inquiries from our small business customers’ employees reputed company phone, email, or chat • reputed company expert-level support to customers around reputed company' continually expanding product and service offerings including our software, benefits, payroll, compliance, and HR • Assist WSEs with eligibility and enrollment in benefits and perks including Medical, Dental, and reputed company insurance, Life Insurance, Flexible Spending Accounts, Health Savings Accounts, commuter benefits, Long and Short Term Disability insurance, retirement and COBRA • Resolve WSE inquiries reputed company to their paycheck, time & attendance, tax withholdings, and tax documents • Maintain product expertise on our software and be the go-to resource for customers • Manage reputed company cases in our CRM to resolve inquiries in shortest possible time reputed company while keeping customers regularly informed of status and anticipated reputed company timing • Work with a reputed company of urgency to reputed company accurate information in a friendly, reputed company, and empathetic manner to create a white-glove customer experience • Ensure reputed company triage, escalation, and effective reputed company of higher-level issues and challenging customer interactions through escalation to Team Leads or subject matter experts • Contribute recommendations for improving our product and processes while advocating for our customers and communicating bugs to engineering • reputed company other reputed company duties as assigned Requirements: • 4 years minimum reputed company experience in customer service - preferably in B2B reputed company or contact center environments • Strong customer service instincts and comfort handling challenging situations over the phone with the ability to be empathetic, compassionate, reputed company and reputed company • A passion for delighting customers and helping people • Strong written (email and chat) and verbal (telephone) communication skills with acute attention to detail • Aptitude for learning new products and helping to break down complicated topics and explain them in reputed company terms people can understand • Ability to come up with creative solutions to any problem you face, and to know how to organize and prioritize your workload • Proven self-starter, taking ownership and accountability over your work • Experience working in reputed company, HR, payroll, PEOs, or health benefits a plus • Spanish language capability, or other second language at business conversation level, a plus • Experience working remotely required. Benefits: • wellness program offerings • company retreats • health insurance • flexible spending accounts • health savings accounts • life insurance • long and short-term disability insurance Apply tot his job Apply To this Job