Experienced Premium Customer Service Representative – Airline Industry Leader blithequark Seeks Talented and Dedicated Professionals for Full-Time Opportunities in Chicago, USA

Introduction to blithequark

Are you ready to explore a world of possibilities, both at work and during your downtime? Join our blithequark family, and you'll venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll tackle challenges with flexibility and poise, acquiring new skills and propelling your career while having a great time. Feel free to enhance both your personal and work life and jump start your career with blithequark!

Why You'll Love This Job

The Premium Customer Service Representative is an ambassador of blithequark, providing superior convenience, excellent customer support, extensive ticketing, and issue resolution for our most valued clients in all areas covered by the Premium Customer Services organization. Premium Customer Service Representatives deliver enhanced, exceptional services in a positive, enthusiastic, respectful, and friendly manner to all clients and visitors.

Key Responsibilities

• Provide premium customer service to all clients
• Register clients and verify their access to club(s) and/or lounge(s)
• Welcome clients by completing all guest experience items (e.g., welcome clients using their name whenever possible, ensure informal ID is visible, provide WIFI password, ask how you can help)
• Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Wise Keypad [QIK])
• Check-in premium clients for their flights (e.g., flight changes, rebooking, passport check swipe)
• Monitor flights to identify boarding times, delays, or disruptions to best accommodate client needs
• Issue client tickets (e.g., day of departure, reissues, future tickets)
• Drop passenger reservations, as requested
• Put clients on priority lists (e.g., upgrades, waitlist)
• Provide timely resolution of clients' travel issues
• Contact a higher level of customer care support (i.e., premium services CSCs or CSMs) to address frustrating client issues, as needed
• Document client issues in the passenger name record (PNR)
• Perform club enrollment or sales activities (e.g., Admiral's Club, credit card enrollments)
• Coordinate all services provided to elite status clients (e.g., Concierge Key program and Five Star service)
• Assist elite status clients (e.g., Concierge Key, Five Star members) as they move in and out of terminals
• Assist clients with their luggage, as needed
• Maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs)
• Communicate with colleagues to ensure food and beverages are provided to club and/or lounge clients consistently
• Supervise the activities of colleagues offering services (e.g., catering, sanitation) to the club(s) and/or lounge(s)
• Help clients with technology provided in the club(s) or lounge(s)
• Hold meeting rooms (e.g., 1 hour) for same-day travel requests
• Coordinate services for any meetings occurring in meeting rooms (e.g., food for the meetings)
• Complete open or close procedures for club(s) and/or lounge(s)
• Address escalated client issues or concerns
• Conduct alcohol inventory review with beverage colleague (at certain airports)
• Monitor KeyStar system to prioritize appropriate services for clients (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at certain airports)

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's Degree
• Bilingual language skills (required in certain locations)
• To satisfy FAA background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• To have the ability to obtain appropriate airport authority and/or US Customs security badges, if applicable
• To demonstrate exceptional customer service and customer engagement in a hospitality environment
• Ability to work under pressure, handle multiple tasks simultaneously while giving close attention to detail and customer care
• Excellent interpersonal skills/communication skills with the ability to interact genuinely with all levels of management and public contact
• Service-oriented and self-motivated with a high level of professionalism
• Able to attend training sessions in Dallas/Fort Worth, Texas
• Prior customer hospitality experience strongly preferred
• Previous travel industry experience preferred
• Computer experience preferred
• Strong organizational and administrative skills required
• Ability to work complex and/or extended hours, including weekends and holidays

Preferred Qualifications

While not required, the following qualifications are preferred:

• Prior experience in a customer-facing role
• Knowledge of the airline industry
• Experience with customer relationship management (CRM) software
• Ability to speak multiple languages

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Premium Customer Service Representative, you will have access to:

• Comprehensive training programs to help you develop your skills and knowledge
• Opportunities for advancement and career growth within the company
• A supportive and inclusive work environment that encourages collaboration and innovation
• Recognition and reward programs to acknowledge your achievements and contributions

Work Environment and Company Culture

At blithequark, we pride ourselves on our diverse and inclusive work environment. We believe that our employees are our greatest asset, and we strive to create a workplace that is welcoming, supportive, and empowering. As a Premium Customer Service Representative, you will be part of a team that is dedicated to providing exceptional customer service and making a positive impact on our clients' lives.

Compensation, Perks, and Benefits

As a Premium Customer Service Representative at blithequark, you can expect:

• A competitive hourly rate of $26/hour
• Comprehensive medical, dental, and vision benefits
• 401(k) program with company match
• Opportunities for overtime and bonus pay
• A dynamic and supportive work environment
• Recognition and reward programs
• Access to exclusive employee discounts and perks

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Premium Customer Service Representative at blithequark, you will be part of a team that is dedicated to making a positive impact on our clients' lives. Don't miss out on this chance to join our team and take your career to new heights. Apply now and become a part of the blithequark family!