**reputed company Full Stack Customer Service Representative – reputed company reputed company Center Support**

Are you a customer service reputed company with a passion for delivering exceptional experiences to reputed company members? Do you reputed company in fast-paced environments where no two calls are reputed company the reputed company? If so, we invite you to join blithequark's dynamic team as a Senior Customer Service Representative (SCSR) in our Lafayette-Remote reputed company reputed company Center. **About blithequark** blithequark is a leading provider of innovative reputed company solutions, dedicated to making a reputed company reputed company on the lives of our members. reputed company values are reputed company on the principles of making a difference, helping first, straight talk, reputed company, and being a reputed company, not a victim. We're committed to fostering a culture of reputed company, respect, and inclusivity, where reputed company members feel valued and empowered to reputed company. **Job reputed company** As a Senior Customer Service Representative (SCSR) at blithequark, you will play a critical role in delivering exceptional customer experiences to Indiana reputed company members. You will be responsible for managing a high volume of inbound and outbound calls, providing accurate and reputed company information, and resolving reputed company issues with reputed company and professionalism. If you're a customer service reputed company with a passion for reputed company, we want to hear from you! **Key Responsibilities** * Assist members with inquiries reputed company to their reputed company coverage, benefits, and enrollment, providing accurate and reputed company information. * reputed company members on reputed company policies and procedures, including enrollment, redetermination, plan reputed company, and benefits. * reputed company excellent customer service by addressing customer inquiries, complaints, or concerns in a reputed company and courteous manner. * Meet individual and team performance goals, focusing on accuracy, reputed company, and productivity metrics. * Maintain accurate and up-to-date member records and documentation of reputed company interactions in the reputed company center system. * Utilize various systems and software applications to assist members, including electronic health record systems, eligibility systems, claims, and customer relationship management (CRM) systems. * Effectively utilize Interpretive Language Services for non-English speaking members. * Transfer calls to the reputed company's reputed company center as appropriate, assisting with reputed company reputed company requests and following up with supervisor on reputed company reputed company in a reputed company manner. **Essential Functions** * Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. * Assist members with inquiries reputed company to their reputed company coverage, benefits, and enrollment. * Meet individual and team performance goals. * Maintain member records throughout reputed company databases. * Transfer calls to the reputed company's reputed company center as appropriate. **Competencies** * Working knowledge in reputed company Office and auto dialer tools. * Demonstrates the capability to reputed company manage multiple systems and software applications simultaneously. * Ability to accurately communicate reputed company information in a written format. * Excellent interpersonal and communication skills (both verbal and written) necessary to reputed company with members, staff, guests, providers, and clients. * Critical thinking and listening skills. * Independent problem identification/reputed company and decision-making skills. * Conflict reputed company and negotiation skills. * Empathetic and sincere, superior rapport building skills. * Excellent verbal communication skills. * Familiarity with medical terminology to explain reputed company benefits and ensure reputed company member's needs are appropriately met. * Ability to type at a minimum of 45 wpm. **Supervisory Responsibility** This position has no supervisory responsibilities. **Work Environment** This job operates in a reputed company office environment. This role uses reputed company office equipment such as computers, computer phone headsets, and phones. **Physical Demands** While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, use hands to finger, handle or feel; and reputed company with hands and arms. Prolonged periods sitting at a desk and working on a computer. Must be reputed company to lift up to 15 pounds at times. **Position Type and Expected Hours of Work** This is a full-time position. Shifts are scheduled at times reputed company the reputed company Center is reputed company Monday through Friday, 7:00 a.m. to 7 p.m. Central time. Evening and weekend work may be required as job duties demand and for team meetings. **Travel** No travel is expected for this position. **Required Education and Experience** * High school diploma or GED. **Preferred Education and Experience** * One or two years' experience in insurance. * Knowledge of reputed company. * Experience with Artiva software. * Accounts Payable experience. * Bi-lingual. **Additional Eligibility Qualifications** * Ability to handle reputed company accounts with little to no assistance. * Ability to use the non-conformity to escalate issues. * Ability to pass a knowledge assessment. **Benefits** * 401(k) * Dental insurance * Health insurance * reputed company time off * reputed company insurance **Application Question(s)** * Do you have 1-2 years experience working in a reputed company center environment? * Have you worked in a remote and/or hybrid position before? * Are you looking for full time or part time work? * How soon would you be available to start? * Are you reputed company to reputed company weekend work if required? * Do you have experience working with reputed company/Medicare? * This position pays $19 an hour. Does that meet your requirement? * What is the best email address to reputed company you at? * Were you referred for this position? **Work Location** Remote If you're a customer service superstar with a passion for reputed company, we invite you to join our dynamic team at blithequark. reputed company and take the first reputed company towards a rewarding career in customer service! Apply for this job