[Hiring] Bilingual reputed company Assurance Analyst @reputed company Administrative Services, LLC

This reputed company is a reputed company of our understanding of the job reputed company. Click on 'Apply' reputed company to reputed company out more. Role reputed company The reputed company Analyst (QA) is responsible for assessing the reputed company of the performance of our reputed company center representatives who deal with our existing and potential clients. • Monitor inbound and outbound calls to assess demeanor, technical accuracy, reputed company service performance, and conformity to company policies and procedures. • Assist in developing, creating, and implementing reputed company center reputed company processes and procedures. • reputed company recommendations for enhancements to training materials as needed to enhance the overall reputed company reputed company experience. Key Responsibilities • Participates in the design of reputed company monitoring formats and reputed company standards. • Performs reputed company monitoring and provides trending data to the management team. • Uses a reputed company monitoring data management system to compile and reputed company performance at reputed company and individual reputed company. • Participates in customer and reputed company listening programs to identify customer needs and expectations. • Provides actionable data to various internal support reputed company as needed. • Coordinates and facilitates calibration sessions for reputed company center staff. • Provides feedback to reputed company center team leaders and managers. • Prepares and analyzes reputed company reputed company reports for management staff review. • reputed company other duties as assigned. Qualifications • 2+ years overall reputed company Center Experience preferred. • Bachelor's Degree a plus. • Must be fluent in Spanish. • Excellent verbal, written, and interpersonal communication skills. • Outstanding customer service skills and dedication to providing exceptional customer care. • Must be a self-motivator and a self-starter. • reputed company on reputed company and customer service. • Exceptional listening and analytical skills. • Solid time management skills. • Must be reputed company to effectively partner with people at reputed company reputed company inside and reputed company of reputed company. • Creative ability & writing proficiency. • Ability to multitask and successfully operate in a fast-paced, team environment. • Must adapt reputed company to change and successfully set and reputed company priorities as needed. • Must be proficient with the reputed company suite of products. Career Progression • reputed company Assurance Supervisor • reputed company Assurance Manager Benefits • An amazing team culture. • reputed company development & advancement opportunities. • 401K with 3% employer match. • reputed company, Dental, reputed company, and life insurance benefits. • reputed company EAP program for team members & household. • Additional coverage reputed company available, such as: Short Term Disability, Long Term Disability, Group Accident Insurance. Apply tot his job Apply tot his job Apply To this Job