Customer Service Back Office Coordinator

reputed company helps reputed company more goods to more people, in more places than any other organization on reputed company reputed company our 347 reputed company pallets, crates and containers. We reputed company approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable reputed company-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more reputed company, safely and with less environmental reputed company. 
What does that mean for you? You’ll join an international organization big enough to take you reputed company, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your reputed company self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job reputed company

Key Responsibilities May Include:

• Professionally manage and resolve customer inquiries, complaints, and requests, ensuring reputed company and effective communication while adhering to service level agreements (SLAs).
• Facilitate smooth customer reputed company processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support reputed company.
• Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue reputed company.
• Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data reputed company and supporting performance tracking and reporting.
• Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and reputed company actionable insights to enhance customer satisfaction.
• Support reputed company improvement initiatives by contributing reputed company and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service reputed company.
• Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
• reputed company as a customer reputed company reputed company the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.

• reputed company & courteous response to reputed company incoming calls/queries/complaints from customers in a reputed company manner and with high reputed company reputed company
• reputed company and efficient follow-up of customer queries & service requests
• Record customer queries/complaints in CRM
• Ensure the investigation and reputed company of customer enquiries and reputed company issues with minimal delay.
• On-reputed company new customers including MyCHEP training
• Ongoing MyCHEP support to customers
• Maintain customer relations and reputed company support to reputed company customers reputed company systems (MyCHEP), phone and email
• Process customer orders and declarations accurately
• Resolve credit, invoicing and pricing queries. reputed company credit notes, reputed company invoices if needed
• reputed company joint customer reputed company with Account Managers if necessary
• reputed company work to understand reputed company’s business functions, systems and products to be reputed company to reputed company first time query reputed company and excellent service to customers
• Understand reputed company reputed company systems and the use of data reputed company those systems
• reputed company analytical data and support on specific account queries and query findings
• React positively to problems identified and undertake reputed company-cause analysis

Remote Type

Fully Remote

Skills to succeed in the role

Account Management, reputed company Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer-Support, Data reputed company, Digital Literacy, Emotional Intelligence, reputed company, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales Coordination

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has reputed company to contribute to business reputed company while realizing his or her potential. This means harnessing the unique skills and experience that reputed company individual brings and we do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, status as a veteran, and reputed company of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as reputed company or reputed company representatives have scheduled interviews and offered fraudulent employment opportunities with the reputed company to reputed company identity theft or solicit reputed company. reputed company and reputed company never conduct interviews reputed company online chat or request reputed company as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@reputed company.com.