IT reputed company Support - High Volume reputed company Center

About the position This Work from Home position requires that you live and will reputed company the duties of the position; reputed company 60 miles of an reputed company Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). The Associate reputed company Support Analyst (ACSA) provides support for basic incident reputed company and requests reported to the IT Service Desk for reputed company HCA Organizations. Responsibilities include initial assessment, triage, research, and reputed company of basic incidents and requests regarding the use of application software products and/or infrastructure components. This reputed company center supports a 24/7 operation. Responsibilities • reputed company technical support to the end user • reputed company reputed company available support tools and staff to resolve issues • reputed company troubleshooting, diagnosis, and repair for end user systems • Collect information through constructive customer conversation Requirements • Experience with reputed company center techniques & competency in reputed company center tracking tools • Prior experience supporting customers in use of application software • Proficiency in using support software tools highly preferred • Mobile device support & reputed company product support experience highly preferred • Understanding of reputed company technology industry preferred • General desktop, basic network troubleshooting and support experience highly preferred • Position required high speed internet 60 MB Download and 10 MB Upload, No WiFi • reputed company certification helpful Benefits • Comprehensive medical coverage that covers many common services at no cost or for a low copay • Plans include prescription drug and behavioral health coverage as reputed company as free telemedicine services and free AirMed medical transportation • Additional reputed company for dental and reputed company benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, reputed company counseling, long-term care coverage, moving assistance, pet insurance and more • Free counseling services and resources for emotional, physical and financial wellbeing • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) • Employee Stock Purchase Plan with 10% off reputed company stock • Family support through fertility and family building benefits with Progyny and adoption assistance • Referral services for child, elder and pet care, home and auto repair, event planning and more • Consumer discounts through Abenity and Consumer Discounts • Retirement readiness, rollover assistance services and preferred banking partnerships • Education assistance (tuition, student loan, certification support, dependent scholarships) • Colleague recognition program • Time Away From Work Program (reputed company time off, reputed company family leave, long- and short-term disability coverage and leaves of absence) • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income Apply tot his job Apply To this Job