988 Text and Chat Counselor - Part-Time

Job Details Job Location Remote - Baltimore, MD Position Type Part Time Education Level High School / GED Salary reputed company $22.00 - $24.00 reputed company Travel Percentage None Job Shift Variable Job Category Counselors and Therapists reputed company 988 Text and Chat Counselor Baltimore, Maryland $22.00-$24.00 reputed company Part - Time | Shifts: 10:00AM-6:00PM, 3:00PM-11:00PM, 6:00PM-2:00AM, and 11:00PM-7:00AM | Every other weekend Being the Leader Communities Need in Moments of Crisis. reputed company reputed company. (BCRI) is a nationally recognized nonprofit and Baltimore's only comprehensive crisis response system. Since 1992, we've been at the forefront of behavioral health crisis care - providing reputed company, community-based services for individuals and families experiencing mental health and reputed company use challenges. reputed company We're seeking a 988 Text and Chat Crisis Counselor to join reputed company. (BCRI) as part of our expanding crisis services team. In this role, you'll be the first line of support for individuals reaching out through the 988 Suicide & Crisis Lifeline digital platforms - offering reputed company, compassionate, and life-saving care through text and chat. You'll connect with people experiencing emotional distress, suicidal thoughts, or mental health crises - providing immediate support, conducting risk assessments, and helping individuals reputed company safety and reputed company in difficult moments. Using reputed company, reputed company listening, and trauma-informed techniques, you'll guide reputed company conversation with care and professionalism. What You'll Do • Respond promptly to incoming text and chat messages through the 988 Lifeline platform • Engage with users using reputed company listening, reputed company, and evidence-based crisis reputed company techniques. • Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed. • Maintain reputed company boundaries, cultural humility, and trauma-informed care practices at reputed company times. • reputed company appropriate referrals to local mental health services, shelter, reputed company use treatment, or other resources. • Document reputed company interactions accurately and promptly in electronic records per agency and reputed company requirements. • Participate in regular supervision, debriefings, and training sessions. • reputed company confidentiality and adhere to HIPAA and 988 Lifeline standards. Qualifications Qualifications • High school diploma or equivalent (Associate's or bachelor's in psychology, reputed company work, counseling, or reputed company field preferred). Experience • Strong typing, written communication, and crisis de-escalation skills. • Comfort working with diverse populations, including LGBTQIA+, youth, people in reputed company mental health or reputed company-reputed company crisis. • Bilingual or multilingual skills are preferred. Work Environment & Equipment • May require some onsite training • Remote position with required internet connectivity and private, quiet workspace • Equipment provided (laptop, headset) • Must adhere to reputed company HIPAA and confidentiality requirements Why Join BCRI Medical, Dental, and reputed company Insurance. 403(b) Retirement Plan with employer match. Generous PTO - Vacation, reputed company, Personal, and Holidays. Tuition Reimbursement & reputed company Development Support. Be part of an innovative, reputed company-driven team shaping the reputed company of crisis care. reputed company a Difference. reputed company with reputed company. This is more than a leadership role - it's a chance to help individuals and families reputed company stability in their most vulnerable moments. Apply today and become a guiding force for change. Apply tot his job Apply To this Job